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Ukraine visa support

​​​​​The Department is supporting Australia’s response to the crisis in Ukraine and is progressing visa applications from Ukrainian nationals as a priority, particularly for those with a connection to Australia.

Since 23 February 2022 the Department has granted over 6,000 visas to Ukrainian nationals in Ukraine and hundreds more to Ukrainian nationals elsewhere. As at 6 April, over 1,700 of these visa holders have since arrived in Australia and more arrive every day.

On 20 March, the Australian Government announced enhanced support for Ukrainians fleeing Russia’s war on Ukraine.

Transition to a subclass 786 (Temporary Humanitarian Concern) visa

The Government is making available a subclass 786 Temporary Humanitarian Concern (THC) visa for all Ukrainian nationals who are in Australia on temporary visas, and those who will arrive in the coming months, other than maritime crew visa holders. The visa will be valid for three years and allow people to work, study and access Medicare.

There is no visa application process or application fees associated with this visa.

See ​​Australian Government offer for Temporary Humanitarian Stay in Australia​​ for​ information about the process and what you need to do to accept the offer of the temporary humanitarian concern (subclass 786) visa.

Applying for a visa to travel to Australia

Making a visa application

Anyone wishing to make a new application for a visa to travel to Australia should consider options relevant to their circumstances, including urgency of travel. Close family members can apply on behalf of their family members in Ukraine. For information about visas, you can Explore visa options.

If you are a Ukrainian national with a relative in Australia and you apply for a Visitor visa, you can make an application under the Tourist stream and provide details of your Australian relative. You do not need to make an application under the Sponsored Family Visitor stream.

Getting help with your visa application

If you need help to apply for a visa see Who can help you with your application.

For assistance with migration agent appointments, you can access our Translating and Interpreting Service.

If you do not have a travel document

Ukrainian nationals who wish to make a visa application to travel to Australia must hold one of the following:

  • a valid passport, which may include:
    • passports that have been extended by an Embassy or Consulate of Ukraine or the Ukraine State Migration Service with an inscription stating the extended validity date
    • additional minors (under 16) inscribed in a parent/guardian’s passport notated by an Embassy or Consulate of Ukraine or the Ukraine State Migration Service
  • a certified Certificate of Identity (Свідоцтво що засвідчує особу) issued by an Embassy or Consulate of Ukraine by a neighbouring country
  • an internal passport in the form of an ID-Card, that states in both Ukrainian and English:
    • full name
    • date of birth
    • place of birth.

​An internal passport in the form of a booklet is not valid for grant of a visa or travel to Australia.​ If you have these documents you should still provide copies with your application to help confirm your identity.

If you have problems making an online application

If you hold one of the above travel documents and you have difficulty making an application online, you can submit an online enquiry. We will contact you to provide assistance.

Do not enter incorrect or false passport details to submit an online visa application. If you have submitted incorrect information with a visa application, you should advise the Department through an online enquiry.

If you cannot obtain a valid travel document

If you do not hold a valid travel document you will not be able to travel.

Ukrainian nationals who do not hold a valid international travel document can seek advice from the Ukraine State Migration Service or their nearest Ukraine Embassy or Consulate.

The Government of Ukraine has advised that a Ukrainian Certificate of Identity can be issued by the Embassies and Consulates of Ukraine in states neighbouring with Ukraine, such as Poland, Slovakia, Hungary and Romania.

If you are unable to obtain a valid passport or a Ukrainian Certificate of Identity travel document, you should provide details of efforts made to obtain one through an online enquiry.  This may include reference to emails, correspondence with Ukrainian authorities. 

If you have an application in process you can upload documentation supporting your attempts to obtain a travel document, to your online application in ImmiAccount. We will contact you to discuss your application.

If you already hold a valid visa and you are unable to have your travel document extended, or you are unable to obtain a Ukrainian Certificate of Identity, advise the Department through an online enquiry.  We will contact you to discuss next steps. 

Making an appointment for an immigration medical assessment

Only if requested to do so by a Departmental officer, visa applicants outside Ukraine can make an appointment for an immigration medical assessment with a registered panel doctor. A list of panel doctors outside Australia is available on the Department’s website at Offices outside Australia

Children travelling with one parent

Australia recognises that the crisis in Ukraine means that some children may be travelling across international borders with only one parent. Australia is committed to ensuring the welfare of children. To travel to Australia, a minor must have permission from both parents.

If you cannot provide this consent, you can make an application with available documentation. We will contact you to discuss your application. 

Vaccination requirements to enter Australia

If you hold a valid visa for Australia and you have left Ukraine, see information about  requirements for both vaccinated and unvaccinated travellers coming to Australia.

All international travellers must follow and comply with quarantine and COVID-19 testing arrangements of the state and territory they enter. For details see Information for international travellers.

Additional travel advice

For up-to-date Australian Government travel advice see Ukraine Travel Advice & Safety. 

Airlines may also have specific requirements that you need to meet.

Visa and settlement support in Australia

Ukrainian nationals who have arrived on a temporary visa can seek information about visa options by submitting an online enquiry. Enquiries are generally responded to within 24 hours.

On 20 March 2022, the Prime Minister and the Minister for Immigration, Citizenship, Migrant Services and Multicultural Affairs, the Hon Alex Hawke MP, announced a temporary humanitarian visa for Ukrainian nationals in Australia who have been forced to flee Russia’s military invasion. This visa will be valid for three years and allow people to work, study and access Medicare.  Support will also be provided by Australia’s experienced Humanitarian Settlement Program service providers.

Visa extensions for Ukrainian temporary visa holders already in Australia on 23 February 2022

All Ukrainian nationals who were already in Australia on 23 February 2022, and who held a temporary visa ceasing before 30 June 2022, have received an automatic 6 month visa extension. 

Interpreting and Translating Services

Ukrainian nationals arriving in Australia and their families have access to free interpreting and translating services. The Translating and Interpreting Service (TIS National, 131 450) is an interpreting service provided by the Department of Home Affairs for people who do not speak English, and for agencies and businesses that need to communicate with their non-English speaking clients.

Translation of documents is also available through our Free Translating Service. Ukrainian nationals arriving in Australia are encouraged to call The Migration Translators on 1800 962 100 for more information.

Contact Us

Enquiries can be directed to:

Enquiry form for Ukraine visa arrangements

Global Service Centre:

In Australia
Phone: 131 881

Outside Australia
Phone: +61 2 6196 0196