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Australian Government offer for Temporary Humanitarian Stay in Australia

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​This page outlines how to accept the Australian Government offer of a temporary humanitarian stay in Australia. This is a two-step process which involves issuing a Humanitarian Stay (Temporary) (subclass 449) visa followed by a Temporary (Humanitarian Concern) (subclass 786) visa.

Before accepting this offer, you may wish to seek independent legal advice from a registered migration agent or a lawyer.

The Department is processing visas as quickly as possible. You need to keep your contact details up to date. The Department will correspond with you via the email address you provided when you accepted your offer. Check your email account regularly. When we ask you to provide additional information and undertake health checks, do so as quickly as possible.

The Department is receiving large numbers of applications for Temporary Humanitarian Stay visas. These take time to process. We recognise this is a distressing time for many people. We ask for your patience with the application process.

Who is eligible

A person is only eligible to accept the Australian Government offer of a temporary stay in Australia if they:

  • are a citizen of Ukraine
  • are in Australia when they accept the offer
  • hold a temporary visa other than a Maritime Crew (subclass 988) visa.

If you were granted a Subclass 449 visa when you were outside of Australia and have since travelled to Australia you are also eligible.

Accepting an Australian Government offer for a temporary humanitarian stay in Australia

Accepting​ the offer

Each person accepts their Australian Government offer by completing all details on the webform. You need to submit individual forms for each member of the family unit.

When you submit the web form, the Department will receive your information. You do not have to do anything else until the Department contacts you.

You only have to submit the web form once. Do not submit the form more than once as this will delay visa processing.

If you are not sure about accepting this visa offer, contact a registered migration agent or lawyer to discuss your personal circumstances with them. The Department cannot provide you with advice.

Issuing a ​subcl​​ass 449 visa

Once you complete the form accepting the offer for temporary stay from the Australian Government, the Department of Home Affairs will complete security checks for each person.

Once completed, the subclass 449 visa will be granted. While the 449 visa will be granted for a six-month period, the Department intends to transition Ukrainian nationals to a subclass 786 visa as soon as possible, pending health checks, where required.​​

Note: You must be granted a Humanitarian Stay (Temporary) (subclass 449) visa before you can be granted a Temporary (Humanitarian Concern) (subclass 786).

We will notify you of the visa grant through a subclass 449 visa notification letter sent via email. Check your email account regularly.

Ukrainian nationals on subclass 449 visas:

  • have full work rights and are eligible to receive Special Benefit payments.
  • may be eligible for free English language tuition under the Adult Migrant English Program (AMEP). For program or eligibility information see About the Adult Migrant English Program (AMEP).
  • can receive full support under the Government funded Humanitarian Settlement Program. This is through contracted providers in each State/Territory. See contact details in the table below.​

As a subclass 449 holder you are not eligible to access Medicare.

Issu​​​ing a subclass 786 visa

The subclass 449 notification letter will also outline any further information required from you in order to process the subclass 786 visa. This may include:

  • completing health and character checks (some costs may be associated with these checks)
    • Note: any health issues identified as part of your health check will not result in a visa refusal.
  • completing a character declaration if the Government cannot rely on checks completed as part of another visa application

Once you have completed the health checks (if asked) and the character declaration (if asked), the Government will process and grant the subclass 786 visa.

​The Department will ensure that individuals progress to a subclass 786 visa as quickly as possible.​​​

You will be notified of the grant of a subclass 786 visa through a notification letter sent to you via email.

Following t​​​he grant of a subclass 786 visa

The subclass 786 visa will be granted for a three year period. During this time, you can work, study and access Medicare, Special Benefits and you will have full work rights. You may also be eligible for free English language tuition under the Adult Migrant English Program (AMEP). For program or eligibility information see About the Adult Migrant English Program (AMEP).

You will need to enrol in Medicare to receive access. We will provide details about enrolment in the 786 visa grant notification letter.

Ukrainian school students on the subclass 786 visa may be enrolled in their local school. They will attract Commonwealth school funding on the same basis as other Australian students.

Ukrainian nationals on subclass 786 visas may be eligible to receive a subsidy towards childcare expenses. The percentage of subsidy a family is entitled to is based on combined annual family income and their activity levels. For more information, visit Services Australia.​

Additionally, you will be eligible to access settlement support under the Government funded Humanitarian Settlement Program (HSP). This is delivered through contracted providers in each State/Territory - HSP service provider.

Ukrainian nationals holding a subclass 600, 449 or 786 visa who request settlement assistance should contact the HSP service provider in their State/Territory in the first instance. See the list of HSP contacts for each region in the table below.

HSP service provider contacts
HSP contract regionSettlement locations
HSP service providerContact numberEmail
Canberra and SurroundsCanberra; Wollongong; Wagga Wagga; Albury Australian Red Cross Society

Canberra: 02 6234 7695

Wollongong: 02 8383 7555

Wagga: 02 5963 2966

Albury: 02 5963 2999​

settlement@redcross.org.au​
Western AustraliaPerth Australian Red Cross Society08 9225 8830settlement@redcross.org.au
SydneySydney Settlement Services International02 8799 6700ukrainian.support@ssi.org.au
Regional NSWNewcastle; Coffs Harbour; Armidale Settlement Services International02 8799 6700ukrainian.support@ssi.org.au
Brisbane and SurroundsBrisbane (including Logan); Gold Coast;  Toowoomba Multicultural Australia07 3337 5400welcome@multiculturalaustralia.org.au
North QueenslandCairns; Townsville Multicultural Australia07 3337 5400welcome@multiculturalaustralia.org.au​
Northern TerritoryDarwin Melaleuca Refugee Centre08 8985 3311ukraine@melaleuca.org.au
South AustraliaAdelaide; Mount Gambier AMES Australia13 AMES (13 26 37)enquiries@ames.net.au
TasmaniaHobart; Launceston AMES Australia13 AMES (13 26 37)enquiries@ames.net.au
MelbourneMelbourne AMES Australia13 AMES (13 26 37)enquiries@ames.net.au
Regional VictoriaMildura; Shepparton; Geelong; Wodonga AMES Australia13 AMES (13 26 37)enquiries@ames.net.au​

Services available include:

  • Airport reception, essential items and clothing where required and an initial food package
  • Package of basic household goods
  • Short-term accommodation, property induction and information on how to contact emergency services
  • Support to enter into a lease
  • Registrations for essential services such as Medicare, income support and opening a bank account if required
  • Assistance with school enrolment
  • Assistance to enter into long term accommodation
  • Referrals to support services including health and family support services where the visa held entitles access to these services
  • Recognition of pre-arrival skills and qualifications – where applicable
  • Case Management Plans
  • Employment support including establishing a business
  • Registration for English language learning (for subclass 449 and 786 visa holders).​​​

HSP service providers are also expected to deliver any relevant settlement orientation content.

General settlement information is also available on the MyAus App You can get this for free through the Apple Store and Google Play. It assist migrants and the broader community with systems and services in Australia. The App is now available in Ukrainian.

Employment Assistance

  • Subclass 786 visas provide full work rights. HSP services may include employment orientation. This includes information about:
    • Australia’s competitive job market
    • jobs being awarded on merit
    • different pathways to jobs, and
    • employment services to assist in finding work or planning new careers or business enterprises. They can also assist with developing a job resume and completing job applications.
  • As Ukrainian nationals holding a subclass 786 visa can access full HSP services, they can receive support to implement employment strategies and support services for establishing a business.

Departing Australia

Ukrainian nationals who hold a subclass 449 or subclass 786 visa can depart Australia if they want to.

The subclass 449 and subclass 786 visas will however, cease upon departure. To re-enter Australia, Ukrainian nationals will need to apply for another visa.