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Information for Ukrainian nationals who accepted the offer of temporary humanitarian stay before 31 July 2022

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​​​Issuing a ​subcl​​ass 4​49 visa

For individuals who have completed the form accepting the offer for temporary stay from the Australian Government, the Department of Home Affairs will complete security checks for each person.

Once completed, the subclass 449 visa will be granted. While the 449 visa will be granted for a six-month period, the Department intends to transition Ukrainian nationals to a subclass 786 visa as soon as possible, pending health checks, where required.​​

Note: You must be granted a Humanitarian Stay (Temporary) (subclass 449) visa before you can be granted a Temporary (Humanitarian Concern) (subclass 786).

We will notify you of the visa grant via email. Check your email account regularly.

Ukrainian nationals on subclass 449 visas:

As a subclass 449 holder you are not eligible to access Medicare.

Issu​​​ing a subclass 786 visa

The subclass 449 notification letter will also outline any further information required from you in order to process the subclass 786 visa. This may include:

  • completing health and character checks (some costs may be associated with these checks)
    • Note: any health issues identified as part of your health check will not result in a visa refusal.
  • completing a character declaration if the Government cannot rely on checks completed as part of another visa application.

Once you have completed the health checks (if asked) and the character declaration (if asked), the Government will process and grant the subclass 786 visa.

​The Department will ensure that individuals progress to a subclass 786 visa as quickly as possible.​​​

You will be notified of the grant of a subclass 786 visa via email.

Undertaking required health examination(s) for a Temporary Humanitarian Concern (subclass 786) visa

​​Once you have been granted a subclass 449 visa, the Department will advise you if you need to complete any health examinations as part of processing the subclass 786 visa, which are legally required under the Migration Regulations 1994.

If you are required to complete a Medical Examination (501) and/or a Chest X-Ray Examination (502), you will receive a notification letter (or email if you consent to electronic communications) from the Department for ‘health requirement information’. The notification will include your ‘HAP ID’ and a Health Examinations List. The Department’s contracted health services provider, BupaHealth Services Pty Ltd (Bupa), will contact you to book a priority appointment.

  • ​A Chest X-Ray (502) examination will generally only be required of persons aged 11 years and over.
  • A Chest X-Ray undertaken outside of Australia cannot be relied upon to satisfy the Chest X-Ray examination requirement for the subclass 786 visa.
  • Any health issues identified as part of your health examination(s) will not result in a visa refusal.

If you are not required to complete a Medical Examination (501) and/or a Chest X-Ray Examination (502), the Department will continue to process your subclass 786 visa.

How to book a visa medical appointment

We have worked with Bupa to arrange priority appointments for people who have been displaced from Ukraine and arrived in Australia. After being granted a subclass 449 visa, you will be contacted by Bupa (either via SMS text message or telephone call) to arrange a priority appointment to undertake the required health examination(s).

Please wait for Bupa to contact you. Do not book an appointment before Bupa contacts you. Once contacted by Bupa, it is important that you book your appointment at the earliest opportunity. 

Complete the health examinations to avoid delays in being able to progress to the subclass 786 visa.

If you are contacted by SMS, Bupa will send a link to your Australian mobile phone number for their private online booking portal. To book your appointment through this online portal, you will need the ‘HAP ID’ and the Health Examinations List set out in the notification you received from the Department.

  • The SMS link sent by Bupa will usually expire after 24 hours. If you were not able to book your appointment prior to the link expiring, please call the Bupa Contact Centre​
  • To book your appointment online through the SMS link provided by BUPA, you are required to pay for your appointment at time of booking. Pay by a credit, debit or prepaid card using Visa, Mastercard or American Express (payments attracting a 0.495% surcharge)
  • If you are unable to pay for your appointment at time of booking via the SMS link provided by Bupa, please call the Bupa Contact Centre​ 
  • You can elect to pay upon arrival at your appointment via a credit or debit card.​

If Bupa contacts you by phone to arrange your appointment, they will call your Australian mobile phone number. To book your appointment, you will need the ‘HAP ID’ and the Health Examinations List set out in your notification letter from the Department. When booking your appointment with Bupa by telephone, you will be asked to pay for your appointment at that time (by a credit, debit or prepaid card using Visa, Mastercard or American Express). If you are unable to pay at time of booking, you can elect to pay at your appointment via a credit or debit card.

If you miss the initial telephone call from Bupa, they will leave a voice message if your phone function permits, advising you to contact them.

Cost of health examination(s)

You are required to pay for the costs of your health examination(s), with payment needing to be made prior to your examination(s) being progressed. Check the relevant fees​. The cost of the visa medical examination(s) cannot be funded through your Humanitarian Settlement Program service provider or by the Department or Bupa.

What you need to take to your visa medical appointment

  • subclass 449 visa grant letter
  • a valid passport or alternative documentation to confirm your identity (e.g. national identity card, certificate of identity)
  • your prescription spectacles or contact lenses, if applicable
  • existing specialist and/or other relevant medical reports for known medical conditions 
  • any previous chest x-rays.

Find out more about  Bupa’s Medical Visa Services​.

If you are pregnant

If you are pregnant or may be pregnant, and are required to complete a Chest X-Ray (502) examination, when you attend the appointment you can tell the Bupa physician. The physician will explain that you may proceed with the chest x-ray or you may sign an undertaking, agreeing to complete the chest x-ray after the birth of your child.

If you choose to sign an undertaking agreeing to complete the chest x-ray after the birth of your child, after the appointment, the Department will send you the appropriate form to make the undertaking. This will then need to be returned to the Department. The subclass 786 visa application will be able to be decided after the form is returned to the Department.

Frequently Asked Questions

How quickly do I need to make an appointment?

It is important that you complete your appointment as soon as possible to avoid any delays in being able to progress to the Temporary Humanitarian Concern (subclass 786) visa. Please wait for contact from Bupa (either via SMS or phone) and do not book through Bupa’s public website, which is currently experiencing delays due to COVID impacts. By awaiting contact from Bupa and booking in via that priority process, you are able to access an appointment much sooner.

How do I make an appointment at a different clinic to the SMS link that I have been provided?

If you need to book an appointment at another clinic, please contact the Bupa Contact Centre​.

The SMS link I was provided has expired, how do I make an appointment?

If the SMS link you were sent by Bupa has expired, please contact the Bupa Contact Centre​.

I am unable to pay for my appointment when booking via the SMS link, what should I do?

If you are unable to pay when booking via the SMS link, you can contact Bupa to make a booking and elect to pay when you arrive to your appointment. To do this please contact the Bupa Contact Centre​. Please note that if you are not able to pay on the day of your appointment, Bupa will not be able to progress your examination(s) and they will need to be rebooked to a time when payment can be made.

Following t​​​he grant of a subclass 786 visa

The subclass 786 visa will be granted for a three year period. During this time, you can work, study and access Medicare, Special Benefits and you will have full work rights. You may also be eligible for free English language tuition under the Adult Migrant English Program (AMEP). For program or eligibility information see About the Adult Migrant English Program (AMEP).

You will need to enrol in Medicare to receive access. We will provide details about enrolment in the 786 visa grant notification letter.

Ukrainian school students on the subclass 786 visa may be enrolled in their local school. They will attract Commonwealth school funding on the same basis as other Australian students.

Ukrainian nationals on subclass 786 visas may be eligible to receive a subsidy towards childcare expenses. The percentage of subsidy a family is entitled to is based on combined annual family income and their activity levels. For more information, visit Services Australia.​

Additionally, you will be eligible to access settlement support under the Government funded Humanitarian Settlement Program (HSP). This is delivered through contracted service providers in each State/Territory​.

Ukrainian nationals holding a subclass 600, 449 or 786 visa who request settlement assistance should contact the HSP service provider in their State/Territory in the first instance. See the list of HSP contacts for each region in the table below. Please be assured that if you access HSP services, this will not have any impact on your current visa status or future visa applications.​​

HSP service provider contacts
HSP contract regionSettlement locations
HSP service providerContact numberEmail
Canberra and SurroundsCanberra; Wollongong; Wagga Wagga; Albury Australian Red Cross Society

Canberra: 02 6234 7695

Wollongong: 02 8383 7555

Wagga: 02 5963 2966

Albury: 02 5963 2999​

settlement@redcross.org.au​
Western AustraliaPerth Australian Red Cross Society08 9225 8830settlement@redcross.org.au
SydneySydney Settlement Services International02 8799 6700ukrainian.support@ssi.org.au
Regional NSWNewcastle; Coffs Harbour; Armidale Settlement Services International02 8799 6700ukrainian.support@ssi.org.au
Brisbane and SurroundsBrisbane (including Logan); Gold Coast;  Toowoomba Multicultural Australia07 3337 5400welcome@multiculturalaustralia.org.au
North QueenslandCairns; Townsville Multicultural Australia07 3337 5400welcome@multiculturalaustralia.org.au​
Northern TerritoryDarwin Melaleuca Refugee Centre08 8985 3311ukraine@melaleuca.org.au
South AustraliaAdelaide; Mount Gambier AMES Australia13 AMES (13 26 37)enquiries@ames.net.au
TasmaniaHobart; Launceston AMES Australia13 AMES (13 26 37)enquiries@ames.net.au
MelbourneMelbourne AMES Australia13 AMES (13 26 37)enquiries@ames.net.au
Regional VictoriaMildura; Shepparton; Geelong; Wodonga AMES Australia13 AMES (13 26 37)enquiries@ames.net.au​

Services available include:

  • Airport reception, essential items and clothing where required and an initial food package
  • Package of basic household goods
  • Short-term accommodation, property induction and information on how to contact emergency services
  • Support to enter into a lease
  • Registrations for essential services such as Medicare, income support and opening a bank account if required
  • Assistance with school enrolment
  • Assistance to enter into long term accommodation
  • Referrals to support services including health and family support services where the visa held entitles access to these services
  • Recognition of pre-arrival skills and qualifications – where applicable
  • Case Management Plans
  • Employment support including establishing a business
  • Registration for English language learning (for subclass 449 and 786 visa holders).​​​

HSP service providers are also expected to deliver any relevant settlement orientation content.

General settlement information is also available on the MyAus App.​ You can get this for free through the Apple Store and Google Play. It assist migrants and the broader community with systems and services in Australia. The App is now available in Ukrainian.

Employment Assistance

  • Subclass 786 visas provide full work rights. HSP services may include employment orientation. This includes information about:
    • Australia’s competitive job market
    • jobs being awarded on merit
    • different pathways to jobs, and
    • employment services to assist in finding work or planning new careers or business enterprises. They can also assist with developing a job resume and completing job applications.
  • As Ukrainian nationals holding a subclass 786 visa can access full HSP services, they can receive support to implement employment strategies and support services for establishing a business.

Departing Australia

Subclass 449 or 786 visa holders who wish to depart and re-enter Australia while maintaining their temporary humanitarian stay visa, can submit a request to the Department. Permission to depart and re-enter Australia may be approved in limited situations, where compelling and compassionate circumstances exist.

The travel request must detail the compelling and compassionate circumstances. Supporting evidence must also be provided. Travel requests containing all relevant information can be sent via email to ukraine.humanitarian@homeaffairs.gov.au. This mailbox is monitored for travel requests only.

Ukrainian nationals, who hold a subclass 449 or subclass 786 visa, that do not have permission to re-enter Australia, can still depart Australia if they want to. However, the subclass 449 and subclass 786 visas will cease upon departure. To re-enter Australia, Ukrainian nationals will need to apply for another visa. In these circumstances it will also not be possible to apply for or be granted a subclass 449 or subclass 786 visa. For information on other visa options, see Explore visa options.