Individuals and Travellers

System maintenance and technical issues

Information about our planned system maintenance and technical issues.

Planned system maintenance

Regular system maintenance may be performed on the following days and times.

Days​Time
MondaysMidnight to 4 am
Wednesdays5 am to 8 am
Saturday2 pm to 5 pm
​Sunday​9 am to 9 pm

The following systems might be unavailable during these periods:

  • ImmiAccount
  • eLodgement (Online visa and citizenship applications)
  • My Health Declarations (MHD) service
  • eMedical
  • Visa Entitlement Verification Online (VEVO)
  • LEGENDcom
  • Australian Trusted Trader
  • Employment Suitability Clearances
  • Detention Visitor Application
  • APEC Business Travel Card (ABTC)
  • Humanitarian Entrants Management System (HEMS)
  • Adult Migrant English Program Reporting and Management System (ARMS)
  • Education Provider Report (eBIT)
  • Visa Pricing Estimator
  • Departmental websites.

If you receive a 'Service Temporarily Unavailable' error message during this time, please try again after the outage period.

We apologise for any inconvenience.

Known browser issues

To ensure you can use the full functionality of our online services, we recommend you use a current version of Microsoft Internet Explorer, Mozilla Firefox or Google Chrome.

System Maintenance message is displayed for more than 24 hours

Regular systems maintenance is performed during scheduled outage periods. The maximum duration of a scheduled systems outage is 24 hours.

If you are seeing a planned system maintenance message when attempting to access ImmiAccount, and the outage date is in the past, you will need to clear your internet cache and browser history and try again.

High volumes of transactions in ImmiAccount

The error message 'We are currently experiencing high volumes of transactions and are unable to complete your request. Please try again later' indicates an ImmiAccount system performance issue due to a high volume of incoming applications. You will need to log out and log back into ImmiAccount at a later time.

Unable to print the eMedical Referral letter

If you are unable to print your eMedical Referral letter, the issue may be pop-up blocker or browser related.

If your eMedical Referral letter does not appear when you click on the 'Print Referral Letter' button, try using another internet browser and ensure that your pop-up blockers are turned off.

Root certificate expired

If you are using an old browser, you might receive a message indicating that 'the root certificate has expired'.

If you receive this message:

  • select the option to continue - this will provide an encrypted session to protect your data in the same way as if you had not received this message, however your browser will not be able to verify that it is guaranteed to be connected with our web server, or
  • upgrade your browser to a recommended version, or
  • download the new Global server certificate root to your browser by following the instructions at the Symantec website.
​​​​​​​​​​​​​​​​