Guest Wi-Fi

​​​​​​​​Accessing guest Wi-Fi

​These instructions are for users who need to access the Department of Home Affairs guest Wi-Fi from non-departmental devices. Guest Wi-Fi is available at all Home Affairs onshore locations.

Step 1: Request account creation

To use the guest Wi-Fi, an account first needs to be created. Email the below details to your departmental contact so that they can create an account for you:

• Your name
• Your company name
• Your email address.

A valid email address is required to complete the account creation process.

Step 2: Receive email notification

Once your account has been created, you will receive an email from your departmental contact with your account information. This will include a username (the email address you provided), and a 6 digit password.

You will be required to read and acknowledge the terms and conditions of use via the link provided in the email.

Step 3: Connect to Polaris guest Wi-Fi

iPhone user instructions

1. Go to your device’s Home Screen and select Settings
2. In Settings, select and enable Wi-Fi
3. Select Polaris from the Wi-Fi options shown
4. At the prompts, enter your username (your email) and the password that was sent to you, and click Join
5. On the Wi-Fi screen, if successful, Polaris will appear at the top of the list
6. If the connection is unsuccessful, repeat the steps above or contact your departmental sponsor for advice.

Android Phone user instructions

1. On your device’s Home screen, select Settings
2. On the Settings screen, select Network & Internet
3. Select Internet
4. Select enable Wi-Fi and select Polaris
5. At the prompts, enter your username (your email) and the password that was sent to you, and click Connect.
   Note - Do not change any other settings in the menu
6. On the Wi-Fi screen, if successful, Polaris will appear at the top of the screen
7. If the connection is unsuccessful, repeat the above steps or contact your departmental sponsor.​