Request for accessibility assistance

​​​​​​​The Home Affairs websites and mobile apps are the work of many authors in a changing environment. Because of this, there is always the possibility that accessibility issues may be encountered. If you experience any issues or need to request a different, accessible version of our website content, contact us using the using the form below.

For more information see ​A​ccessibility of our websites and mobile apps.​

We aim to respond to your enquiry within 15 business days, and for all other questions or requests visit Compliments, complaints and suggestions.

Some requests we are unable to help with

  • We cannot provide visa applications in alternative formats or languages. If you are unable to apply digitally through ImmiAccount read more about applying on paper. If you have a technical problem with your ImmiAccount or online application, complete the ImmiAccount technical support form.​
  • General website feedback and advice.

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