Individuals and Travellers

Attach documents to your application in ImmiAccount

This page provides information about attaching documents to your online application in ImmiAccount.

Each type of visa and citizenship application will require you to attach different supporting documents.  The documents needed will also depend on your personal circumstances.  Some applications will not require any documents.

Before you start attaching documents to your application, read the information below and be aware of the limits to the type, size and number of documents you can attach.

Note that documents cannot be attached to Maritime Crew (subclass 988) visa or Business Skill (subclasses 132, 188 and 888) visa applications in ImmiAccount.  For information on how to submit supporting documentation for these applications, see the Maritime Crew (subclass 988) visa or Business Skill (subclass 132) visa web pages.

What documents need to be attached

The Department’s website lists the documents that may be required for different application types. You can find the page for your visa, citizenship, sponsorship or nomination application on the Visa listing page.

For citizenship applications and many visa applications, ImmiAccount will show a list of required and recommended documents before you submit the application.

If ImmiAccount does not show the ‘Attach Documents’ page before you submit your application, make sure you view your application after you receive the acknowledgement that the Department has received your application. The ‘Attach Documents’ page will be available and will list the types of documents (if any) you need to provide.

After submitting your application, you may receive a letter from the Department at the email or postal address you provided, asking you to provide more documents. If so, you will need to open your application in ImmiAccount and attach documents on the ‘Attach Documents’ page.

When should documents be attached

For most visa applications, documents can be attached either before or after you submit the application. For some visa applications you can only attach documents after submitting the application. For citizenship applications you cannot submit your application until you have attached all required documents.

Providing all required documents when your application is submitted (or as soon as possible after) will help the Department process your application faster.

If ImmiAccount shows the ‘Attach Documents’ page before you submit your application and you choose to submit your application without providing all the required documents, you will need to provide a reason. This will assist the officer processing your application.

How to attach documents

It is important to attach the correct documents to your application. You can remove attached documents before you submit the application, but not after you have submitted it. Also, the Department cannot delete any attachments, as they form part of your application.

Once you have attached a document to your application, you will not be able to view its contents in ImmiAccount.

For step by step instructions on attaching documents in ImmiAccount, see: ImmiAccount – How to attach documents to a visa or citizenship application (1.83MB PDF)

Number of documents that can be attached

For most applications you can attach a maximum of 60 documents for each applicant (except Partner applications, where 100 documents per applicant can be uploaded).

To avoid going above the limit, you should attach required documents first and then any recommended documents you want to provide. Other things to consider:

  • If you are providing multiple pages of the same document – include all pages in one file rather than loading each as a separate file.
  • If you are required to provide photographs (for instance, as evidence of a relationship) consider printing and scanning several photographs into one file or pasting individual photos into a document then attaching the document.

If you have reached your limit and have more documents to attach, you will need to wait until your application has been allocated to a case officer. They will advise you of what additional information or documents you need to provide and how to do so.

Types and sizes of files that can be attached

The maximum size for attachments is 5MB.

However, for facial images or other proof of identity documents attached to citizenship applications, the Department prefers scanned documents no larger than 500KB.

Attaching low quality scanned documents may delay your application processing. Before you attach a scanned document make sure that images and text are clearly visible.

You can attach documents in the formats listed in the tables below:

Visa applications

ExtensionFile type​Tip to reduce file size
.BMP​Bitmap image file​Use a freeware graphics program to convert .BMP files to .JPG files.
.DCMDICOM digital x-ray image
.DOC/.DOCX​Microsoft Word document​Remove unnecessary images, formatting and macros. If it is .DOC, save the file as a Word 5.0/95 version. If the file is still too large, create a PDF document.
See Adobe Document Solutions for assistance.
.DOT​Microsoft Word template​Remove unnecessary images and macros. If template functionality is not necessary, save the file as a .DOC or .RTF file.
.GIF​Graphics Interchange Format image or graphics file​Reduce the file size of a .GIF image by setting the resolution to 96 DPI (dots per inch).
.JPG/JPEG/JPE​JPEG image file​Reduce the file size of a .JPG image by setting the resolution to 96 DPI (dots per inch).
.PDF​Adobe Acrobat Portable Document Format fileReduce the file size of a .PDF document by:
  • Recreating the PDF with Distiller set to 'lowest file size'.
  • Ensuring that all images in the PDF are set to 96 DPI.
.PNGPNG image file 
.PPT/.PPTX​Microsoft PowerPoint presentation documentSave the file as a RTF or DOC file or create a PDF document.
See Adobe Document Solutions for assistance.

.RTF​Rich Text Format documentRemove any unnecessary graphics, links or formatting.
.TXT​Text fileIf a bare text file is over 500KB, it will be physically too long to be useful. Consider splitting the document into more useful parts or removing unnecessary data.
.XLS/.XLSX​Microsoft Excel spreadsheet If it is .XLS file, remove unnecessary images and macros. Save the file as an Excel 5.0/95 version.

Citizenship applications

ExtensionFile type​Tip to reduce file size
.JPG/.JPEG/.JPE​JPEG image fileReduce the file size of a .JPG image by setting the resolution to 96 DPI (dots per inch).
.BMP​Bitmap image fileUse a freeware graphics program to convert .BMP files to .JPG files.
.GIF​Graphics Interchange Format image or graphics fileReduce the file size of a .GIF image by setting the resolution to 96 DPI (dots per inch).
.PDF​Adobe Acrobat Portable Document Format fileReduce the file size of a .PDF document by:
  • Recreating the PDF with Distiller set to 'lowest file size'.
  • Ensuring that all images in the PDF are set to 96 DPI.
Note: Encrypted .pdf files cannot be accepted. You must save your scanned file in a different file format before attaching.
.PNGPNG image file 

​File naming tips​

When naming your files to be attached to an online application only use numbers 0–9 and letters A–Z (upper and lower case), dashes '–' and underscores '_'. 

You must avoid using spaces ' ', periods '.', ampersand '&', hash '#', star '*', exclamation marks '!', quotations '' "" and any other character that is not a letter, a number, a dash or an underscore.

Compressed files

We do not accept files that have been compressed. A compressed file is a container for documents, programs or other files that have been packaged together and reduced in size.

A common example is files compressed using WinZip® with a '.zip' file extension. If the document you are attempting to attach is too large we recommend that you create a PDF document.

See Adobe Document Solutions for assistance.