Individuals and Travellers

Delivering visa services for Australia - Market Consultation Paper

The Australian Government is modernising the way it delivers visa and citizenship services to over eight million visa applicants each year.

The visa system is under growing pressure in managing increasing volumes of visa applications and travellers.  It is envisaged that leveraging market capability, technology and services will improve the client experience and streamline processes for those seeking to visit or migrate to Australia.

On 23 June 2017, the Department of Immigration and Border Protection released a market consultation paper Delivering Visa Services for Australia (1MB PDF) seeking input from a wide range of organisations to:

  • investigate ways to create an efficient, sustainable and innovative service delivery model
  • explore new technologies and innovative solutions to help design and build a global digital visa processing platform.

The Department encouraged participation from a diverse range of potential providers including business process specialists, technology infrastructure and enterprise software experts, biometrics enrolment and verification providers, industry specific business processing or software vendors, robotics automation and artificial intelligence innovators.

The  consultation was a non-competitive process. Any future prospective tenderers for visa service delivery will not be evaluated based on any response provided to the market consultation paper.

The consultation period closed on 23 July 2017. 

See: Delivering visa services for Australia: Industry briefing video presentation