Individuals and Travellers

Apply for a new or replacement ImmiCard

This page explains whether you are eligible for an ImmiCard and how to apply.

Am I eligible for an ImmiCard?

The following are eligible to apply for a new ImmiCard:

  • holders of the following visa subclasses:
    • subclass 050 or 051 Bridging visa E granted to Illegal Maritime Arrivals
    • subclass 070 Bridging (removal pending) visa
    • subclass 449 Humanitarian Stay (temporary) visa holders
    • subclass 785 Temporary Protection visa
    • subclass 786 Temporary (humanitarian concern) visa
    • subclass 790 Safe Haven Enterprise visa
    • subclass 866 Permanent Protection visa
  • undocumented immigration detainees living in the community who do not have a visa
  • previous holders of Documents for Travel to Australia (DFTTA) or Visa Evidence Cards (PLO56) as a replacement of their paper documents
  • eligible permanent residents who arrived in Australia before 1990, do not have an electronic visa record, and do not have and cannot obtain a passport to access VEVO.

The following are eligible to apply for a replacement ImmiCard:

  • anyone who has previously been issued with an ImmiCard which has been lost, or has expired
  • current ImmiCard holders who have been instructed by the Department to apply for an ImmiCard following a correction or amendment of their personal details.

Note: The ImmiCard is not required as an identity document for the purpose of applying to become an Australian citizen. For a list of acceptable documents, see Identity documents.

I am in Immigration community detention

If you are an immigration detainee living in the community and you do not have a visa, the Department will issue an ImmiCard to you. You do not have to apply for an ImmiCard. Your case manager can provide more information.

I have been issued with an ImmiCard but need to replace it

The expiry date on your ImmiCard is not linked to your visa. Expired ImmiCards can still be used to verify your visa status through the Visa Entitlement Verification Online (VEVO) system.

If you already hold an Evidence of Immigration Status (EIS) ImmiCard and you are granted a new visa, you do not have to order a new card. You can check your new visa status and conditions through VEVO using your existing ImmiCard.

If you have lost your current ImmiCard, or your card has expired and you would prefer to have a new one, you can apply for a replacement. A fee will apply for a replacement ImmiCard in most cases.

If you believe the personal details on your ImmiCard are incorrect, you should not request a replacement ImmiCard. Instead, you should ask us to correct your records first. See: Request to change the personal information on my ImmiCard.

I last arrived in Australia before 1990

If you last arrived in Australia before 1990 and have not travelled overseas since, refer to the Request for an electronic visa record page. If eligible you will be able to apply for an ImmiCard from that page.

What if the replacement card is for someone younger than 15?

A parent or guardian will need to apply on behalf of children under the age of 15. If you are the child's parent or guardian, you will need to provide evidence of your identity as well as proof of your relationship to the child. For example, you can attach a scan of a Medicare card or other documentation authorising your guardianship or custodianship.

If you do not have such documents, you will need to complete Form 1499 Declaration of parentage to support ImmiCard application (148KB PDF) and attach this to your ImmiCard application.

The personal details on my immigration document or ImmiCard are incorrect

Your ImmiCard or other documentation the Department has issued to you displays the personal details (such as your surname, given name and date of birth) that you told us were correct when your visa was granted.

If you believe the personal details on your ImmiCard are incorrect, you should not request a replacement ImmiCard. Instead, you should ask us to correct your records first. See: Request to change the personal information on my ImmiCard

What documents will I need to provide in my application?

If you need to pay a fee, payment must be made before you start your application as you will be asked to provide your payment receipt number.

You will need to provide a number of documents with your application to prove who you are.

If you are applying for a new ImmiCard because you have been granted a subclass 785,786,790 or 866 visa within the past three months, you are required to provide:

  • your visa grant letter and / or ImmiCard
  • most recent photo identification, such as an expired passport, Australian driver’s licence or proof of age card, ImmiCard or National ID card (If you do not have any Australian issued photographic identity documents, you should submit a passport quality photograph of your head and shoulders (maximum 6 months old))
  • current documents showing your identity, such as a Medicare card, concession card, or bank / credit card.

If you want to replace a lost or expired ImmiCard, or are applying for your first ImmiCard and have not been granted a subclass 785, 786, 790 or 866 visa within the past three months, you are required to provide:

  • your DFTTA or PLO56
  • most recent photo identification, such as an expired passport, Australian driver’s licence or proof of age card, ImmiCard or National ID card, (If you do not have any Australian issued photographic identity documents, you should submit a passport quality photograph of your head and shoulders (maximum 6 months old))
  • current documents showing your identity, such as a Medicare card, concession card, or bank / credit card
  • two documents that show you have resided in Australia continuously since your arrival. You need to include a range of evidence covering your entire time in Australia, not just recent documents. Examples include:
    • school records
    • employment records
    • financial, mortgage, lease or utility records
    • taxation records
    • old drivers licence, Medicare card, Centrelink card, student card
    • marriage certificate
    • your children’s birth certificate.
  • If you have changed your name, official evidence to show this such as a marriage certificate or change of name certificate

How do I submit my documents?

You must attach high-resolution (600 dots per inch (dpi)) colour scans of your original documents to your online application. We do not require certified copies.

We will not accept the following:

  • black and white copies
  • photographs of documents. Documents must be scanned
  • scanned photocopies. You must scan the original document
  • selfies. If we ask you to provide a photograph of yourself, you must provide a passport quality photograph of your face and shoulders.

If any of your original documents are in a language other than English, you will need to provide a copy of that document together with a version translated into English by a translator accredited by the National Accreditation Authority for Translators and Interpreters (NAATI).

You can attach multiple documents to the application form but the maximum size for all attachments is 10MB.

How much will it cost?

ImmiCards are generally issued free of charge to new Humanitarian visa holders and unaccompanied minors.

If you believe the personal details on your ImmiCard are incorrect and the Department agrees to correct it, a replacement ImmiCard with the corrected details will be issued free of charge.

A fee is payable to replace a Document for Travel to Australia (DFTTA) or Visa Evidence Card (PLO56) with an ImmiCard.

For any other new or replacement ImmiCard a fee will usually apply. For information on current pricing see: Fees and Charges.

Payment must be made before you start your application, via ImmiAccount, using your credit card or debit Visa/MasterCard.

How to make a payment through ImmiAccount

  1. Navigate to ImmiAccount and either login to your existing account, or create a new account.
  2. From the 'My payments’ menu, select 'Manage Payments'
  3. Select 'Pre-pay Paper Service'
  4. Select 'Pay APEC Business Travel Card or ImmiCard application'
  5. In the next screen complete the required fields, and use the following information where indicated:
    • Processing Office - select 'National Office'
    • Reference - enter “ImmiCard”
  6. Follow the instructions on screen to complete the payment
  7. Remember to enter your receipt number into the online application form.

When will my card be delivered?

If your application is approved your ImmiCard will arrive by registered post within 14 days. Do not resubmit your application or contact us during this time. If your application is not approved, we will send you an email stating the reason why.

If you are not at home when the ImmiCard is delivered, a collection slip will be left in your mailbox. This slip will tell you which post office you can collect your ImmiCard from. To collect your card the post office will ask you to show some identification, such as your Visa Grant Notice or Medicare card.

Privacy Statement – please read before applying for an ImmiCard

You may be required to provide your biometrics (your facial image and fingerprints) before we can issue an ImmiCard.

We have authority under the Migration Act 1958 and the Australian Citizenship Act 2007, and other legislation, to collect your personal information.

An application for an ImmiCard may require you to provide personal identifiers if the Department does not hold a current facial image in our systems. By completing a request, you are consenting to your personal information being used for the purpose of issuing an ImmiCard. We can also share this information with other government agencies and financial institutions to confirm your identity or verify documents that we have issued.

For more information on the use and disclosure of your information, see Form 1442i - Privacy Notice and Form 1243i - Your personal identifying information. These forms outline why personal identifiers can be collected, how they may be collected, how they may be used, how they are protected and how they may be disclosed.

If we approve an ImmiCard and require you to provide your biometrics before we can issue the card, we will invite you to attend an appointment at one of our offices.

I have all of the documents I need and I am ready to apply

Have you:

  • Read all of the information on this page?
  • Obtained all required documents?
  • If applicable, made a payment?
  • If so, proceed to complete the online application form.