Multicultural access and equity resources

The following resources are designed for use by Australian Government departments and agencies. They aim to build understanding about the barriers to access and equity in government services that Australians from culturally and linguistically diverse backgrounds may experience, and provide staff with practical ways to overcome them.

Multicultural Access and Equity Policy Guide

The Multicultural Access and Equity Policy Guide provides essential background to the policy and its implementation, as well as strategies that Australian Government departments and agencies can implement to improve their multicultural access and equity performance.

The Multicultural Access and Equity Policy Guide (1.1MB PDF)

Multicultural Access and Equity Assessment Tool

The Multicultural Access and Equity Assessment Tool allows Australian Government departments and agencies to measure their multicultural access and equity actions against best practice to identify areas of strength and areas for improvement.

Multicultural Access and Equity Assessment Tool (164KB PDF)

Multicultural Access and Equity Planning Template

The Multicultural Access and Equity Planning Template assists Australian Government departments and agencies to develop a distinct action plan to realise their multicultural access and equity goals.

Multicultural Access and Equity Planning Template (142KB PDF)

Multicultural Language Services Guidelines

The Multicultural Language Services Guidelines are a practical framework for Australian Government departments and agencies to develop their own tailored guidelines on all forms of communication in languages other than English (including translating and interpreting services). For further information see the Department of Social Services website.

Further information

Please direct enquiries to the Multicultural Access and Equity Section on 1300 792 343.