As a visa holder you can use VEVO online or the
myVEVO app, to check your current visa details and conditions. You can also
send your visa details to any email address you like.
Note: VEVO does not provide information on previous visa/s or new applications still undergoing assessment by the Department.
You do not need to register to use VEVO, all you need is your travel document, passport or ImmiCard details and one of the following reference numbers:
- Transaction Reference Number (TRN)
- Visa Grant Number
- Visa Evidence Number (not available in the myVEVO app).
Note: All visa holders included in the online visa application can use the TRN and see the full visa details of the individual visa holder.
If you don’t have any of the above reference numbers you can request one through the
VEVO Request for Reference Number Form.
Alternatively, if you lodged your application online through your ImmiAccount, or have previously imported your application into your ImmiAccount, then you will be able to find your TRN and Visa Grant Number in your ImmiAccount.
You can watch the VEVO education and training videos to assist you with accessing your visa information.
Understanding your visa details and conditions
When you use VEVO, the following details about your visa can be shown:
|Visa details in VEVO||What it means|
|Current Date and Time||Details the time and date the VEVO check was made.|
|Name||This shows the visa holder name as recorded in our systems.|
|Passport number||The passport number that was used to make the VEVO query.|
|Visa class and subclass||Details the visa you have been granted.|
|Visa stream/ Education sector||The stream associated to the visa class and subclass of your visa. For example, Visitor Visa Tourist stream, Student Non-Award Sector.|
|Visa description||Advises type of visa granted. For example, Student, Visitor or Resident Return.|
|Visa applicant||Shows if you are the main (primary) visa applicant or a family member (secondary) applicant.|
|Visa grant date||The date we made a decision to give you a visa.|
|Visa expiry date|
For temporary visa holders only.
If you are:
- outside Australia, this is the date your visa ends
- in Australia, this is the date the period of stay ends on your visa. You must leave Australia before midnight (AEST) on this date.
The status of your visa.
- ‘In effect’ means that your visa has started, but it won’t be activated until you enter Australia.
- ‘Temporarily ceased’ means your granted ‘Longer Validity’ Visitor visa has been temporarily ceased.
|Visa grant number||The number that identifies your visa.|
A visa might be granted for a single entry or multiple entries within a specified period.
- Single entry: You can only enter Australia once.
- Multiple entry: You can travel to and from Australia as many times as you want while your visa is valid, but the total time you spend in Australia cannot be more than the period of stay that you have been granted.
|Must enter before date||If you applied for your visa while outside Australia and your visa allows multiple entries into Australia, this is the date your first entry must be made by.|
|Must not arrive after date|
You must enter Australia before this date – as long as you enter Australia before this date you are allowed to be in Australia for the stay period listed for your visa.
|Period of stay||Tells you how long you are allowed to stay in Australia on your visa.|
|Location||Where you are when the VEVO check is undertaken, either inside or outside Australia.|
|Work entitlements||This will let you know whether you are allowed to work in Australia while holding the visa.|
|Workplace rights||Information to assist visa holders with knowledge of your Australian workplace rights and protections.|
|Study entitlements||This will let you know whether you are able to undertake a course of study on your current visa.|
For temporary visa holders only.
Tells you what you can and can’t do while in Australia on your visa.
I am a New Zealand citizen, how do I create or change a password for VEVO
If you are a New Zealand citizen and in Australia, you can contact us through our
general enquiries line to receive a password to check your own visa details in VEVO.
Note: A password is not able to be used in the myVEVO app.
If you already have a password you can self-serve your password change by using the ‘change your password’ option in the VEVO for Visa Holder system.
Sending your VEVO check to someone else
There might be times when you want to send your visa details to someone else, such as an employer or landlord not registered to use VEVO, or to the government of a country you would like to visit.
You can do this by searching VEVO for your details and using the 'Send Email' function from the 'Entitlement details' screen.
Further information is available in our
myVEVO is a free mobile app. The app provides a fast and convenient way to check your Australian visa work rights, study rights, travel conditions and expiry date.
How to get it
Free download from the
Google online stores. The app will not download to mobile devices with a compromised operating system, otherwise known as 'Jailbroken or Rooted' devices.
If you forget your PIN
You don’t need to contact us to get back into myVEVO. You need to put in the incorrect PIN three times, and then you will be asked to create a new PIN.
Note: for security purposes, all personal information saved previously will be cleared.
How you can send your visa details by email
You can send an email to any email address using the app. Tap on the ‘Send Email’ option in the top right corner and enter required email addresses in the next screen presented.
register for VEVO at any time by completing the online registration form. The types of organisations that register for VEVO include:
- Registered Migration Agents (RMAs)
- labour suppliers
- sharing economy organisations
- education providers
- financial institutions
- real estate agents
- telecommunication companies
- Government agencies.
How to register to use VEVO
To register you must have an
Australian Business Number (ABN).
Those looking to apply for
RMA access to VEVO will need to provide their
Migration Agent Registration Number (MARN).
Education institutions should provide their
Commonwealth Register for Institutions and Courses for Overseas Students (CRICOS) Number or the
Registered Training Organisation (RTO) Number, if the CRICOS number is not available.
Note: Foreign governments in Australia cannot register for VEVO. If you are a representative of a foreign government and need to know the visa status of a foreign national in Australia, you can ask the visa holder to email you their status directly from VEVO.
More information about registering is available in the 'Register for Organisation Access' tab.
Requirements to check a non-Australian citizens details
does not provide evidence of the identity of a person. Always sight the passport or the identity document, such as ImmiCard, to confirm their identity and ensure that it matches the details shown in the VEVO Entitlement Check.
must also request and retain the visa holder's permission to check their details in VEVO.
When using VEVO you need to be aware of the following:
- While VEVO does display the name of the visa holder as recorded in our systems, it is not confirming the identity of the visa holder, it is just confirming the travel document has a visa associated against it.
- Visa holders do not require a visa label or stamp in their passport.
- Only holders of non-Australian passports can be checked in VEVO.
- VEVO will not allow details of Australian passports to be entered.
- Any other Australian issued documents (such as Titre de Voyage or a Document for Travel to Australia) are to use the 'citizenship' or 'nationality' of the holder shown in the document.
Save or print search results
As a registered organisation you can save or print the visa details. You will need Adobe Acrobat Reader.
If you are not registered for VEVO but you need to find out someone's visa details
Visa holders are able to send you their visa status directly from VEVO. They will need to access VEVO and use the 'Send Email' function.
We do encourage eligible organisations with a need to confirm the visa status of a foreign national, such as employers checking the work rights of a potential employee, to register as a VEVO Organisation account holder. This will keep a record for you of the searches that you have conducted and the responses provided to you.
How to use VEVO-Visa Holders
VEVO for Visa Holders web service|
|2||From drop down menu provided, select the ‘Document type’ (passport, ImmiCard, Titre de Voyage (TDV), DFTTA or PLO56) that will be used to identify you in our systems.|
|3||Select which Reference type you want to use (you can use the down arrow at the end of box to choose which type) and enter the departmental reference number in the field that now appears.
Note: PLO56 will automatically default to the Visa Evidence Number; PLO56 holders will need to enter the number shown on the visa label attached to the evidence card.
Enter your date of birth, document number and the country that issued you your passport/ImmiCard.
- if you are using your ImmiCard or a PLO56 you will not need to enter a country
- TDV holders need to enter their country of nationality, rather than country that issued the TDV.
|5||Check the box to agree to VEVO’s Terms and Conditions and, use the submit button.|
Additional information to assist you with using VEVO is available in the following user guides and educational videos:
Education and training videos
These videos can be watched independently of each other, without the need to view in the below listed order.
How to use myVEVO
Free download from the
Google online stores. The app will not download to mobile devices with a compromised operating system, otherwise known as 'Jailbroken or Rooted' device.
|1||Create a PIN. Last successful visa details can be saved with your own PIN, making it easy to access the visa details with myVEVO.|
|2||Select the 'Document type' from the options provided.|
|3||Enter your date of birth, document number and the country that issued you your passport/ImmiCard.
Note: If you are using your ImmiCard, you will not need to enter a country.
|4||Enter your departmental reference number.|
| 5||Press Submit and agree to VEVO’s Terms and Conditions.|
How to use VEVO – Organisations
To check visa holder's details and conditions, use the person's passport or ImmiCard.
|Step || Action|
|1||Login to your Organisational ImmiAccount that has VEVO access.|
|2||Enter the person's name (family and given names) – this should be as it appears on the person's travel document.|
|3||Select the 'Document type' that will be used in the enquiry.|
Enter the person's date of birth, their document number and the country that issued the passport/ImmiCard.
Note: If you are querying:
- an ImmiCard holder you will not need to enter a country.
- a TDV holder you will need to enter their country of nationality, rather than country that issued the TDV.
|5||Check the box to agree to VEVO’s Terms and Conditions and, use the submit button.|
Why am I getting an error message?
Some of the most common reasons for getting an error message are:
The wrong details are being entered.
Ensure details have been entered correctly including, reference number (visa holders only), passport number, country and the date of birth.
Be careful not to confuse letters and numbers with similar appearances, such as the letter I and the number 1, the letter O and the number 0.
You are using the wrong passport or the details of a previous visa.
If a new passport has been issued since the visa was granted, we need to be advised so we can update our records. If you lodged your visa application through
ImmiAccount, you can access your account and update your passport details using the ‘Update us’ link and then selecting the ‘Change of passport details’ option. Alternatively, use
Form 929 - Change of address and/or passport details.
VEVO only provides visa details for the current in-effect visa. It does not provide information on previous visas or applications for new visas.
There is an issue with recorded client data
If VEVO provides an error message, you will need to provide a scanned colour copy of the travel document via the
VEVO enquiry form to enable investigation of issue.
VEVO is experiencing a system problem or is down for maintenance.
VEVO can be unavailable unexpectedly or for system maintenance. Information about known technical issues or scheduled outages is available on the
System maintenance and technical issues page.
The visa might have expired.
Information on contact points for if VEVO advises ‘no valid visa found’ is available under the Contact Us section of this page under Status Resolution Service.
Long term resident of Australia who does not have an electronic record with us.
People who arrived in Australia prior to 1990 as a permanent resident and have not travelled from Australia since, are unlikely to have an electronic record. Permanent resident visa holders, who do not have, or cannot use or obtain, a passport can request the
creation of an electronic record to enable access to VEVO.
The ImmiCard will also allow Government agencies to verify visa holders’ Commencement of Identity in Australia.
Other ways that someone can prove their right to live and work in Australia can be found at our Employing legal workers page.
New Zealand citizens are often granted a Special Category (subclass 444) visa when they arrive in Australia. The subclass 444 automatically ends when the New Zealand citizen departs Australia.
VEVO will only provide subclass 444 visa details and conditions when the New Zealand citizen is in Australia. If you need to check your visa details while you are in Australia, you can request your visa grant number using the
VEVO Request for Reference Number Form. For further information, refer to
Fact sheet - New Zealanders in Australia.
Holders of a Refugee or Special Humanitarian Programme visa who were previously issued a PLO56 (visa evidence card) and require a valid credential to access government services, are eligible to apply for an ImmiCard.
Note: The PLO56 is no longer accepted as a current and valid document in Australia for identification purposes.
VEVO for Visa Holders
If you hold a PLO56
you can apply for an ImmiCard to access VEVO. For more information on ImmiCards, see the
VEVO for Organisations
VEVO cannot automatically return visa information when a VEVO organisation searches a PLO56 holder. Instead, registered organisation account holders are recommended to enter PLO56 in the Document number field, which will generate an online referral to receive a manual response by email.
If you are unable to resolve your VEVO issue or question after following the steps above, you can contact us via the:
VEVO enquiry form
- General enquiries line (Visa Holders) on 131 881
- Employers’ Immigration Hotline (Organisations) on 1800 040 070.
Status Resolution Service
Has your visa expired? The
Status Resolution Service is a free service we offer, to work with people who have overstayed their visa or have a Bridging visa E.