About Us

New Zealand


Service locations

Our office in Auckland manages visa and citizenship services for clients in New Zealand, Cook Islands, Niue and Pitcairn Island. We have a Service Delivery Partner (SDP) agreement with TT Services to provide Australian visa application and biometrics collection services.

New Zealand nationals can apply online for most Australian visas and citizenship through ImmiAccount. This is the preferred and most efficient way to apply.

Service Delivery Partner - TT Services

Auckland

Auckland
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

More information is available on biometrics collection.

Street address

Ground Floor, Albert Plaza 
87 Albert Street
Auckland CBD
New Zealand

Postal address
TT Services
PO Box 105154
Auckland City, 1143
New Zealand
Counter hours

8:30am to 4:30pm​

Telephone

64 9 366 0274
8:00am to 7:00pm Monday to Friday

Electronic contact
Email address: ttsauckland@ttsvisas.com
Website
http://www.ttsaustralia.com
Additional information
The Department's processing post is Auckland.

Christchurch

Christchurch
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

More information is available on biometrics collection.

Street address

BreakFree on Cashel Hotel
165 Cashel Street
Christchurch 8011
New Zealand

Counter hours

8 am to 3.30 pm - Tuesday and Wednesday

Telephone

64 9 366 0274
8 am to 7 pm Monday to Friday

Electronic contact

ttsauckland@ttsvisas.com

Website
http://www.ttsaustralia.com

Dunedin

Dunedin
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

More information is available on biometrics collection.

Street address

​Wains Hotel Dunedin
310 Princes Street
Dunedin 9016
New Zealand

Counter hours

​11:00am to 3:30pm – Monday (fortnightly)

Telephone

64 9 366 0274 
8:00am to 7:00pm Monday to Friday

Electronic contact

ttsauckland@ttsvisas.com​​​​

Website
http://www.ttsaustralia.com

Queenstown

Queenstown
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

More information is available on biometrics collection.

Street address

Sofitel Hotel
8 Duke Street
Queenstown 9300
New Zealand

Counter hours

11:00am to 3:30pm – Monday (fortnightly)

Telephone

64 9 366 0274
8:00am to 7:00pm Monday to Friday​

Electronic contact

​Email ​​​​address: ttsauckland@ttsvisas.com

Website
http://www.ttsaustralia.com

Wellington

Wellington
Summary

The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • application tracking
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

More information is available on biometrics collection.

Street address

Level 4, 49 Boulcott Street
Wellington 6011
New Zealand

Counter hours

8 am to 3.30 pm - Thursday and Friday

Telephone

​64 9 366 0274
8:00am to 7:00pm Monday to Friday​

Electronic contact

ttsauckland@ttsvisas.com

Website
https://www.ttsaustralia.com/

Australian Consulate General

Auckland

Auckland
Summary

This visa office provides immigration and visa services to clients in New Zealand and three other South Pacific countries including: Cook Islands, Niue and Pitcairn Island.

Street address
Level 7, Price Waterhouse-Coopers Towers
186-194 Quay Street
Auckland
New Zealand
Counter hours
By appointment only (Australian Visa Office)
You will need to make an appointment with our Service Delivery Partner, TTServices.
Telephone
64 9 921 8800
Telephone enquiries should be directed to our Service Delivery Partner, TTServices in the first instance.
Fax
64 9 921 8822
Electronic contact
immigration.auckland@dfat.gov.au
Website
http://www.newzealand.embassy.gov.au
Additional information

Payment information

Online payment is the preferred payment method. If you are lodging an online application, payment is made when you submit the application.

If you are lodging a paper application, you can login to ImmiAccount, select My Payments from the Manage Payments section, then select Pre-Pay Paper Service. After you have made your payment, record the receipt number on your application and include a copy of your receipt.

Methods of payment accepted at the Australian Visa Application Centres (AVACs) are available on the AVAC website.

More information on How to Pay for an application is available.

Do I need a visa?

New Zealand citizens travelling on New Zealand passports do not need a visa to enter Australian unless there are health or character concerns.

If you are a New Zealand citizen with criminal convictions, no matter how long ago your convictions were, or whether they have been removed from government records, you should obtain written confirmation from us before you travel to Australia.

Citizenship

Citizenship by descent, citizenship by conferral and applications for evidence of citizenship can be lodged online through ImmiAccount. ​​​​​​​​​​​​

Applications for citizenship by descent can be lodged at the AVAC and are processed at this office.

Applications to resume or renounce (give up) Australian citizenship should be sent to the Australian address on the form.

Panel physician

Auckland

City Med
Summary

Medical and Radiology examinations

Street address

Ground Level, Quay West Building
8 corner Albert St and Mills Lane
Auckland, 1001

Telephone

+64 9 377 5525

Fax

+64 9 379 3793

Mercy North Shore
Summary

Radiology examinations

Street address

7/326 Sunset Road
Mairangi Bay

Telephone

+64 9 479 6900

Fax

+64 9 479 5898

Northcare Accident and Medical
Summary

Medical examinations

Street address

5 Home Place
Rosedale, Auckland, 0632 

Telephone

+64 9 479 7770

Fax

+64 9 444 1101

Website
http://www.northcare.nz

Christchurch

High Street City Health
Summary

Medical examinations

Street address

62 Riccarton Road
Riccarton
Christchurch 8011

Telephone

+64 3 341 8780

Fax

+64 3 341 6811

Southern Cross Radiology
Summary

Radiology examinations

Street address

129 Bealey Avenue
St. Albans

Telephone

+64 3 355 6076

Fax

+64 3 365 5353

Dunedin

Broadway Medical Centre
Summary

Medical examinations

Street address

2 Broadway
Dunedin

Telephone

+64 3 477 4335

Fax

+64 3 477 4337

Otago Radiology Marinoto Clinic
Summary

Radiology examinations

Street address

72 Newington Avenue
Dunedin

Telephone

+64 3 467 6687

Fax

+64 3 466 7971

Hamilton

Hamilton Radiology Ltd
Summary

Radiology examinations

Street address

Anglesea Imaging Centre
11 Thackeray Street
Hamilton 3204

Telephone

+64 7 839 4909
+64 7 838 9590

Fax

+64 7 839 5780

Worldwise Travellers Health and Vaccination Centre Hamilton Limited
Summary

Medical examinations

Street address

Corner Anglesea and Thackeray Street
Hamilton 3204

Telephone

+64 7 839 7761

Fax

+64 7 839 7762

Napier

Hawkes Bay Radiology
Summary

Radiology examinations

Street address

1st Floor
30 Munroe Street
Napier

Telephone

+64 6 835 3713

Fax

+64 6 835 3092

The Doctors
Street address

30 Munroe St
Napier

Telephone

+64 6 835 4696

Fax

+64 6 834 4248

Nelson

Nelson Family Medicine
Summary

Medical examinations

Street address

Collingwood Chambers
132 Collingwood Street
Nelson 7010

Telephone

+64 03 546 8911

Fax

+64 03 546 7128

Nelson Radiology Limited
Summary

Radiology examinations

Street address

The Collingwood Centre
105 Collingwood St
Nelson

Telephone

+64 3 548 2745

Fax

+64 3 546 7284

Queenstown

Queenstown Medical Centre
Summary

Medical and Radiology examinations

Street address

9 Isle Street

Telephone

+64 3 4410 0500

Fax

+64 3 441 0501

Wellington

ANZUS Medical Assessments Limited
Summary

Medical examinations

Street address

Level 16, Tenant 3, 
Advice First House
142 Lambton Quay 

Counter hours

Appointments made by telephone.

Telephone

+ 64 4 282 1180 

Fax

+64 4 282 1181

Electronic contact

anzusmed@gmail.co​m

Pacific Radiology Ltd
Summary

Radiology examinations

Street address

Level 1, Advice First House,
142 Lambton Quay
Wellington​

Telephone

+64 4 978 5500

Fax

+64 4 978 5501

Police check

New Zealand

New Zealand
Postal address

Criminal Records Unit
Ministry of Justice
SX10161
Wellington
New Zealand​

Telephone

+64 4 9188800

Fax

+ 64 4 9188974

Electronic contact
​​​ Criminal Records Unit
Website
http://www.justice.govt.nz/
Additional information

Relevant document: ‘Record of Convictions'.

Apply to the address above or email the completed form.

Provide: Applications must be made using the ‘Request your own Criminal Conviction History’ Form and the request must be for a Full Record of Convictions (the Full Record of Convictions box on Step 3 of the form must be ticked). You should not use a third party to obtain your record on your behalf as this will not satisfy the requirements of the Department.

If you receive more than one letter from the NZ Ministry of Justice, one indicating 'no convictions' and one indicating 'convictions' with an attached convictions list, both letters must be provided to the Department.

If you receive only one letter from the NZ Ministry of Justice, indicating 'no convictions' you will need to supply this letter and your consent for the Department to seek confirmation from the NZ Ministry of Justice in relation to the number of letters issued.

Note: As the Department must seek confirmation from the NZ Ministry of Justice within 6 months of certificate issuance, please supply your Record of Convictions to the Department as soon as possible upon receipt. Failure to provide your certificate within a reasonable timeframe, may result in delays in processing your application and/or the Department requesting an additional Record of Convictions.

Your consent must include the following information: You Full Name; Date of Birth; Gender; Address; email; contact number; your MOJ reference number and the following declaration:

I hereby consent to the disclosure, by the Ministry of Justice New Zealand information to the Australian Department of Home Affairs that is restricted to whether I was issued more than one letter in response to my application for a Criminal Records Check.  I understand that the response from the Ministry of Justice will be a Yes/No response only.

The disclosure of this information to the Australian Department of Home Affairs is to be used for visa and citizenship purposes only.

The declaration must be signed and dated.

Note: You will first obtain a full NZ Ministry of Justice police clearance. If there are any sentences of imprisonment, you will be required to provide the aforementioned declaration and Form 80 (available from the Department).

A ‘no convictions’ letter will have the wording: “As at … (date) … you have no convictions based on the following information you provided: …”

A ‘convictions’ letter will have the wording: “As at … (date) … and based on the information you provided below, please find enclosed the result of your conviction check: …” The letter will include an attached list of conviction/s that must be provided to the Department.

New Zealand citizens travelling with criminal convictions

New Zealand citizens travelling with criminal convictions
Summary

If you are a New Zealand citizen with criminal convictions, no matter how long ago your convictions were, or whether they have been removed from government records, you are required to obtain written confirmation from the Department of Home Affairs before you travel to Australia. See Travelling with a Criminal Conviction