About Us


Service locations

Our office in Cairo, Egypt, manages visa and citizenship services for clients in Egypt, Algeria, Libya, Morocco, Sudan and Tunisia.

We have a Service Delivery Partner (SDP) agreement with TLScontact to provide biometrics collection services in Egypt through an Australian Biometrics Collection Centre.

Service Delivery Partner - TLScontact



The SDP is contracted by us to provide biometric collection services.

This service incurs a fee in addition to the visa application charge.

The SDP can provide the information you need to utilise these services, including how to make an appointment (mandatory).

More information is available on biometrics collection.

Street address
Australian Biometrics Collection Centre
Infinity Tower
11B El-Hegaz Street (Off League of Arab States Street)
Mezzanine Floor
Counter hours

8.00 am to 4.00 pm, Sunday to Thursday

8.00 am to 1.00 pm, Sunday to Thursday (during Ramadan).

Note: You must make an appointment prior to visiting the Australian Biometrics Collection Centre. The Australian Biometrics Collection Centre is closed on public holidays.


+20 233 313 301

8.30 am to 4.30 pm, Sunday to Thursday.

All Refugee and Humanitarian enquiries should be directed to the Australian Visa Office in Cairo.

Note: There is an option to leave contact details and request a return call. The call centre is closed on public holidays.


Australian Embassy



This office provides immigration and visa services to clients in Egypt, Algeria, Libya, Morocco, Sudan and Tunisia.

Street address
World Trade Centre, 12 Floor
1191 Corniche El Nil, Boulaq
Cairo Egypt
Postal address
As above

Important information on mailing or couriering to the embassy is available - Special procedures.
Counter hours
By invitation only.
202 277 06666 (Australian Visa Office)

202 277 06648 (Australian Visa Office)
Electronic contact
Additional information

​​​Payment information​​​​​​​​​​​​​​​​​​​​​​​

Online payment is the preferred payment method. If you are lodging an online application, payment is made when you submit the application.

If you are lodging a paper application, you can login to ImmiAccount, select My Payments from the Manage Payments section, then select Pre-Pay Paper Service.  

After you have made your payment, record the receipt number on your application and include a copy of your receipt.

We do not accept bank cheques or money orders.

More information on How to Pay for an application is available.



​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Applications for Citizenship by Descent can be lodged at the Australian Embassy, Egypt.​

Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra office in Australian Capital Territory​.

Special procedures

The Australian Embassy will send all postal correspondence by registered post within Egypt.

If you intend to send an application or any documents to the Embassy from outside Egypt (including from Australia), you should engage the services of an internationally reputable courier company which will guarantee a door-to-door service. You should ensure that any courier you use has an office in Egypt and will undertake action on your behalf in relation to customs clearance.

Your courier service is then responsible for ensuring that the package is delivered to the Embassy. The Australian Embassy in Cairo cannot provide you with any assistance in clearing any item through Egyptian Customs, even if you have used an international courier as recommended. ​

Panel physician



Medical and Radiology examinations

Street address

8 Abdelkawy street
Dokki, Giza


0 109 093 9104
0 109 338 4137

Electronic contact


Police check


Street address


Additional information

Relevant document: ‘Criminal Status Record’ (Saheefat al Hala al Gina'iyya).
Residents: Apply to the Ministry of Interior, at the local police station, which will forward the request to the Department of Criminal Investigations, Cairo.
Non-residents: Apply in person through your nearest Egyptian embassy or consulate. The consular officer will obtain copies of your fingerprints and forward the application to the Ministry of Interior in Cairo.
Provide: Fingerprints from local police, ID and a photo.
Forms can be bought and stamp duty paid at post offices in Egypt.
Fee: Three Egyptian pounds for standard and six Egyptian pounds for urgent.
Processing time: Approximately 24 hours for urgent requests and three to four days for standard requests.