About Us


Service locations

​The Department's office in Vienna manages visa ​services for clients in Austria, Bosnia-Herzegovina, Croatia, Czech Republic, Hungary, Republic of Kosovo, Slovak Republic and Slovenia.  Permanent visa applications from clients currently residing in the Republic of Kosovo can also be lodged at the Australian Embassy in Belgrade. 

More information about visa and lodgement is available.​

Australian Embassy



This office provides immigration and visa services to clients in Austria, Bosnia-Herzegovina, Croatia, Czech Republic, Hungary, Kosovo, Slovak Republic and Slovenia.

Permanent visa applications from clients currently residing in Kosovo can also be lodged at the Australian Embassy in Belgrade.​​

Street address
Mattiellistraße 2
A -1040 Vienna
Postal address
As above
Counter hours
8.30 am to 4.30 pm Monday to Friday by appointment
Note: Appointments are made by calling the Europe Service Centre General enquiries line.
See: Europe Service Centre
+43 1 513 2908
Additional information

​Pay​ment information​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Credit card is the preferred payment option.

Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​


You can pay by cash in Euros (EUR) only at the embassy counter. We cannot accept payments in cash in Australian dollars (AUD).​

​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​

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Applications for Citizenship by Descent are processed by the Australian High Commission in London.​​

​Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory​.


Panel physician


Ambulatorium Augarten

​Medical examinations

Street address

1-3 Untere Augarten Strasse
1020 Vienna


+43 1 330 3468

Electronic contact
Additional information

Diagnosezentrum Brigittenau

Radiology examinations​

Street address

71-75 Pasettistrasse
1200 Vienna

+ 43 1 350 2626
Electronic contact

Police check


Street address


Additional information

Relevant document: ‘Certificate of the Penal Registry’ (Strafregisterbescheinigung).
Residents: Apply at Bundespolizeikommisariat or Bezirkhauptmanschaft (the police station or the local government office) at your last registered residential address.
Non-residents: Apply in person at the nearest Austrian embassy or consulate.
Provide: application form, passport or Austrian ID with photograph. The application form is available from a local police station/local government office or from the website above.
Fee: Payable.
Processing time: Approximately 1 – 14 days.