Queries related to visa, citizenship, travel or trade
Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer:
- Check our
top questions page which contains a list of the most frequently asked questions we receive from clients.
- If you're trying to work out what visa you need, try our
Visa Finder tool.
- For a fast and convenient way to view and email your visa details and conditions, use
VEVO or download the
myVEVO app from your app store.
- Find the answer to your query by using our
Clients calling from Australia
If your query is still unanswered you can contact us on 131 881, Monday to Friday 9 am to 5 pm (AEST or AWST for clients in Western Australia).
Please be aware that Mondays are our peak days for calls and you may need to wait longer to speak to an operator.
Clients calling from the Americas or Europe regions
If you are located in the Americas or Europe regions and want to make an enquiry, please call our Global Service Centre (GSC) located in Australia on
+61 2 61960196, Monday to Friday 9 am to 5 pm.
If calling from a landline please make sure you use your
international dialling code (IDD), country code and the GSC number. For example: If calling from the
USA, Jamaica, Guam or Canada you would need to dial
011 61 2 61960196. For other European or the Americas countries, please check your country’s
IDD code before calling.
Clients calling from Asia, Africa, Middle East or Oceania (excluding Australia) regions
If you are located in Asia, Africa, Middle East or Oceania (excluding Australia) regions and want to make an enquiry, please contact the relevant
Service Delivery Partner overseas.
Clients located in Bangkok, Dubai, China, Hanoi, Ho Chi Minh City, Jakarta, Manila, Nairobi, New Delhi, or Pretoria can use our
Australian immigration enquiry form.
Queries about cargo support
If your query is about cargo support, including cargo clearance and Integrated Cargo System issues see
Attend an appointment
If you are required to visit us to attend an appointment: