About Us

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Queries related to visa, citizenship, travel or trade

​Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer. Find the answer to your query by using our webform.

If your query is still unanswered you can contact us by phone, Monday – Friday 8.30am – 4.30pm (AEST) on 131 881 in Australia, except public holidays.

For clients in Western Australia

The department is currently trialling a revised service offer to better assist clients during daylight savings. Services will be available for WA clients from Monday – Friday 7.30am – 3.30pm (AWST) on 131 881 in Australia, except public holidays

For International clients

From 14 May 2018 a new Global Service Centre will be available to answer queries from our overseas clients.

If you have been unable to find the answer to your query online or using our webform, overseas clients can contact the Global Service Centre by phone Monday – Friday 9.00am to 5.00pm (your overseas local time) on +61 2 6196 0196.

Queries about cargo support

If your query is about cargo support, including cargo clearance and ICS issues, contact us by phone or email.
See Cargo Support

Attend an appointment

If you are required to visit us to attend an appointment: