Queries related to visa, citizenship, travel or trade
Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer:
- Check our
top questions page which contains a list of the most frequently asked questions we receive from clients.
- If you're trying to work out what visa you need, try our
Visa Finder tool.
- For a fast and convenient way to view and email your visa details and conditions, use
VEVO or download the
myVEVO app from your app store.
- Find the answer to your query by using our
Clients calling from Australia
If your query is still unanswered you can contact us on 131 881, Monday to Friday 9 am to 5 pm (AEST or AWST for clients in Western Australia).
Clients calling from overseas
The new Global Service Centre is available to answer queries Monday to Friday, 9 am to 5 pm (local client time) by calling Australia on +61 2 6196 0196 (international rates apply).
Queries about cargo support
If your query is about cargo support, including cargo clearance and ICS issues see
Attend an appointment
If you are required to visit us to attend an appointment: