About Us

Make an enquiry

Queries related to visa, citizenship, travel or trade

​Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer:

  • Check our top questions page which contains a list of the most frequently asked questions we receive from clients.
  • If you're trying to work out what visa you need, try our Visa Finder tool.
  • For a fast and convenient way to view and email your visa details and conditions, use VEVO or download the myVEVO app from your app store.
  • Find the answer to your query by using our webform.

Clients calling from Australia

If your query is still unanswered you can contact us on 131 881, Monday to Friday 9 am to 5 pm (AEST or AWST for clients in Western Australia).

Please be aware that Mondays are our peak days for calls and you may need to wait longer to speak to an operator.

Clients calling from the Americas or Europe regions

If you are located in the Americas or Europe regions and want to make an enquiry, please call our Global Service Centre (GSC) located in Australia on +61 2 61960196, Monday to Friday 9 am to 5 pm.

If calling from a landline please make sure you use your international dialling code (IDD), country code and the GSC number. For example: If calling from the USA, Jamaica, Guam or Canada you would need to dial 011 61 2 61960196. For other European or the Americas countries, please check your country’s IDD code before calling.

Clients calling from Asia, Africa, Middle East or Oceania (excluding Australia) regions

If you are located in Asia, Africa, Middle East or Oceania (excluding Australia) regions and want to make an enquiry, please contact the relevant Service Delivery Partner overseas.

Clients located in Bangkok, Dubai, China, Hanoi, Ho Chi Minh City, Jakarta, Manila, Nairobi, New Delhi, or Pretoria can use our Australian immigration enquiry form.

Queries about cargo support

If your query is about cargo support, including cargo clearance and Integrated Cargo System issues see Cargo Support.

Attend an appointment

If you are required to visit us to attend an appointment: