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Queries related to visa, citizenship, travel or trade

​Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer:

  • Check our top questions page which contains a list of the most frequently asked questions we receive from clients.
  • If you're trying to work out what visa you need, try our Visa Finder tool.
  • For a fast and convenient way to view and email your visa details and conditions, use VEVO or download the myVEVO app from your app store.
  • Find the answer to your query by using our webform.

Clients calling from Australia

If your query is still unanswered you can contact us on 131 881, Monday to Friday 9 am to 5 pm (AEST or AWST for clients in Western Australia).

Clients calling from overseas

The new Global Service Centre is available to answer queries Monday to Friday, 9 am to 5 pm (local client time) by calling Australia on +61 2 6196 0196 (international rates apply).

Queries about cargo support

If your query is about cargo support, including cargo clearance and ICS issues see Cargo Support.

Attend an appointment

If you are required to visit us to attend an appointment: