Safe Haven Enterprise visa (subclass 790)

Features

This visa allows you to:

  • stay in Australia for five years
  • work
  • study
  • apply for certain other visas such as skilled or family visas if both the SHEV pathway and the visa application requirements are met.

Eligibility

You must:

  • engage Australia’s protection obligations
  • have arrived in Australia illegally
  • intend to work and/or study in regional Australia.

 

Length of stay

​Up to five years

Cost

From AUD 35

Global processing times

For visa processing times, see Refugee or humanitarian programme visa processing times.

If you hold a Temporary Protection Visa (TPV) or Safe Haven Enterprise Visa (SHEV) and wish to apply for a subsequent TPV or SHEV you must lodge your subsequent application before your current visa ceases. If you do not do so you will become an unlawful non-citizen and you will be expected to depart Australia.  You will also be barred from applying for a subsequent TPV or SHEV and will lose access to work and study rights and benefits such as Medicare and Centrelink payments.

You can apply for a SHEV online through ImmiAccount.

Details about when your visa will cease were included in your Visa Grant Letter or you can find this information on VEVO.


Learn about...​

Eligibility

Who could get this visa

You might be eligible for a SHEV if you:

  • arrived in Australia illegally
  • lodge a valid SHEV application
  • are assessed as engaging Australia’s protection obligations
  • meet other requirements, such as health, security, and character
  • or at least one member of your family unit declares an intention to work and/or study in regional Australia.

Health

To be granted this visa, you must meet certain health requirements to protect your health and the health of the Australian community.

You might have already had some health examinations. If we need you to do more health examinations, we will contact you to go for another appointment. The examinations are conducted by Bupa Medical Visa Services. To book an appointment with them, use their online booking tool available through their website. See arranging a health examination for more information.

If you receive Status Resolution Support Services (SRSS), contact your SRSS provider as they might be able to help you book and pay for your health examinations. You may be required to pay for these health examinations at the time of testing. Bupa Medical Visa Services will advise you of the costs when you make your appointment.

Identity

You must meet certain identity requirements. It is your responsibility to cooperate and confirm your identity so these checks can be done accurately.

We will use information about your identity as part of assessing your claims for protection and completing character and security checks.

Character

To be granted this visa, you must meet certain character requirements. You will need to provide a police certificate from each country (except your country of claimed asylum) you have lived in for 12 months or more during the past 10 years after you turned 16 years of age. Do not arrange for police certificates until we ask you to.

If you are receiving assistance through the SRSS programme, talk to your SRSS provider about whether you can get help with these checks.

The visa

About this visa

A Safe Haven Enterprise visa (SHEV) is a temporary protection visa that is valid for five years. It encourages people to work and study in regional Australia.

More information about what it means to engage Australia's protection obligations is available.

What this visa lets you do

This visa lets you and any family members who have also been granted this visa:

  • stay in Australia temporarily for a period of five years
  • work and/or study in Australia
  • access a range of services offered by the Australian Government such as job matching, Medicare, social security benefits and short term counselling for torture and trauma when required. The Department of Human Services delivers a range of social and health related payments and services.
  • travel outside of Australia if we are satisfied that you have compassionate or compelling circumstances that justify your travel
  • if you meet the SHEV pathway requirements you can apply for certain other visas in Australia, including permanent visas such as skilled and family (but not a Permanent Protection visa).

You cannot sponsor family members to come to Australia.

You can use Visa Entitlement Verification Online (VEVO) for free to check your visa details and entitlements.

For further information on meeting the SHEV pathways see SHEV pathway requirements.

ImmiCard

If you have not already been issued an ImmiCard, or your current ImmiCard has ceased, you are eligible to apply online for an Evidence of Immigration Status ImmiCard.

ImmiCards are official, secure immigration credentials that contain a photograph and personal details such as surname, given names, date of birth and gender. ImmiCards contain a unique number which is linked to biometric and visa details in our system.

You must take your ImmiCard and your Visa Grant Notice with you to enrol for Government services.

Fast Track Assessment process

Your Safe Haven Enterprise visa application will be assessed under the Fast Track Assessment process if you:

  • arrived on or after 13 August 2012 and before 1 January 2014
  • have never been taken to a Regional Processing Centre
  • lodge a visa application on or after 18 April 2015.

The Minister could also determine other groups of people to be processed under the Fast Track Assessment process. We will tell you if you are a Fast Track applicant.

Visa conditions

Travel

You must ask for approval to travel to another country. Your visa may be cancelled if you travel without approval. For further information see Travel Condition 8570.

Other

You cannot sponsor family members for a visa through the Australian Humanitarian or Family Migration Programmes while you hold a TPV.

You must tell us if you change your residential address, within 28 days of moving. You can do this by filling out Form 929 — Change of address and/or passport details (260KB PDF) and emailing it to the address on the form. If you have lodged your application online, you can update your details in ImmiAccount.

You should also update us with your email address and mobile phone number so that we can send you important reminders about when your visa is going to cease.

Cost

AUD35

You will need to pay the visa application charge for your application to be processed. If you do not pay the whole visa application charge, or are paying this charge by credit card and have insufficient funds available, your visa application will be invalid. Information about how to pay the visa application charge is available.

However, if you are in immigration detention when you apply for this visa and have not been immigration cleared, you do not have to pay this charge.

Location

You and any eligible family members included in the application must be in Australia when you apply for this visa.

Family

In your visa application you might be asked for information about each member of your family unit (such as your partner or children) even if they do not intend to travel or migrate with you.

Information about which family members are considered to be a ‘member of your family unit' for travel or migration purposes is available on Form 1497i — Including family members in your refugee, humanitarian or protection visa application (110KB PDF).

Only members of your family unit who are in Australia can be included in your application for this visa.

If your application is assessed under the Fast Track Assessment process, you can include additional family members in your application after lodgement, but before it is decided.

If your application is not assessed under the Fast Track Assessment process, you cannot include members of your family unit after you have lodged your application, except for newborn children. Ensure you include family members at the time you lodge your application.

Your obligations

You and your family must comply with Australian laws and the conditions of your visa.

You must tell us if you change your residential address, within 28 days of moving. You can do this by filling out Form 929 — Change of address and/or passport details (260KB PDF) and emailing it to the address on the form. If you have lodged your application online, you can update your details in ImmiAccount.

Information about living in the community is available.

Withdrawing your visa application

If you hold a bridging visa and withdraw your SHEV or TPV application before a decision is made, you will not be able apply for another SHEV or TPV, and your bridging visa will cease approximately 28 days after you withdraw your application.

You may withdraw your SHEV application in writing at any time before we make a decision on it.

Your request must include your full name and date of birth, as well as details of the application you are withdrawing. Any additional applicants who are 18 years of age or older must sign the letter of withdrawal or send a separate email or letter.

Follow these steps

  1. Apply for your visa

    If you are an illegal maritime arrival and have not lodged your initial protection visa application before 1 October 2017, you can no longer apply for this visa.

    Applying for an initial SHEV

    You can lodge your initial SHEV application online through ImmiAccount.

    If you are an illegal maritime arrival and have not lodged your initial SHEV or TPV application before 1 October 2017, you are now barred from applying for any type of visa in Australia and must contact the Department's Status Resolution Service by calling 1300 853 773 to make arrangements to depart Australia.

    If you hold a SHEV or TPV

    Lodge your subsequent visa application

    If you hold a SHEV or TPV, you can apply for a subsequent SHEV or TPV. We recommend you apply using the online application form through ImmiAccount. Alternatively, you can submit a paper  Form 1505 - Application for a subsequent Temporary Protection visa or Safe Haven Enterprise visa (562KB PDF).

    Note: If you use paper Form 866 - Application for a Protection visa, to lodge a subsequent TPV or SHEV application your application will be invalid.  

    You will need to apply for your subsequent visa before your existing SHEV ceases. If you do not make a valid application for a subsequent TPV or SHEV before your current visa ceases, you will become an unlawful non-citizen in Australia and you will be barred from applying for another TPV or SHEV.

    SHEV holders do not need to apply for a subsequent protection visa yet, as SHEVs will not start ceasing until October 2020. If they hold a SHEV and try to apply for another SHEV or a TPV now, their application will be invalid.

    We recommend that SHEV holders apply for their subsequent visa three months before their initial visa ceases. This will allow the Department time to check for any application bars or other issues that may prevent you from lodging a valid application for a subsequent visa before your current visa ceases.

  2. After you apply
    (for initial or subsequent visa application)

    Provide more information

    You should provide all relevant information to us in your application. However, if you need to, you can provide more information to us at any time until a decision is made on your application.

    You may also be asked to attend an interview.

    If you want to correct information you provided previously, use:

    If we have questions or concerns about the protection claims you have made or the information you have provided, we will give you an opportunity to respond to our questions or concerns, either during an interview or in writing. This will include inviting you to respond to any relevant information that would be adverse to your application. Any request to you for further information or comments will specify the timeframe in which you must provide the information or comments and how to provide a response. If you do not give us the requested information or comments by the required date, we can make a decision about your application using the information already held.

    Wait for a decision

    If you currently have a SHEV application being processed

    If you currently have a SHEV application being processed, you should wait for a decision on that application.

    Visa decision

    If you are granted a SHEV

    We will send you a letter stating:

    • the visa grant number
    • any conditions attached to the visa
    • the visa cease date.

    Your Visa Grant Notice will also tell you information regarding your entitlements and assistance to which you might be entitled, including the Adult Migrant English Program (AMEP). You should bring this notice with you when you want to enrol for services.

    For more information see Grant of Safe Haven Enterprise visa.

    For more information about living in Australia, read the Life in Australia book.

    If your application for a SHEV refused

    We will send you a letter stating:

    • why the visa was refused
    • whether you have review rights.

    If your protection visa application was assessed under the Fast Track Assessment process, you might be eligible for independent merits review of the decision.

    If the decision to refuse a protection visa is upheld by an independent merits review, or if you are not eligible for such review:

    • if you are in immigration detention, you will be removed from Australia as soon as reasonably practicable.
    • if you are living in the Australian community, you will be expected to leave Australia. You might be able to get help to return voluntarily to your home country.

    For more information, see Refusal of Temporary Protection visa or Safe Haven Enterprise visa.

    Access to Medicare and Centrelink benefits

    You can visit the Medicare website to find out about getting health benefits from the Australian Government. If you are applying for a subsequent SHEV or TPV, for further information on access to Medicare and Centrelink benefits see Applying for a subsequent temporary protection visa.

Tell us of changes

Changes to your circumstances

If you intent to change your residential address for longer than 14 days, you must tell us in writing by using Form 929 — Change of address and/or passport details (260KB PDF)

If your circumstances change after you lodge your application (for example, you have a new residential address, a new passport, or a pregnancy, birth or death in your family), you must notify us of the new circumstances.

You can use the following forms:

Failure to give a current, valid residential address with your visa application will result in your application being invalid. A post office box will not be accepted as your residential address.

If you have lodged your application online, you can update your details in ImmiAccount.

If you have lodged your application online, you can update your details in ImmiAccount. We recommend you also provide the Department with your email address and mobile phone number so we can send you important reminders about when your visa is going to cease.

Estimate the cost of your visa

* Price will be displayed in Australian dollars unless changed.
The following Visa Pricing Estimator requires you to answer the questions as accurately as possible to provide you with an estimate for lodging a visa application. The estimator might not include the second instalment of the visa application charge which is payable for some visas. Please note this is an estimate for a visa application, if you have already lodged your application and you want to change/add applicants please refer to the Visa Pricing Table. The Visa Pricing Estimator will give you an estimate of the charges you may need to pay to lodge a visa application. This is paid after you have made your application but before the visa can be granted. Read the department's full disclaimer. The Commonwealth of Australia does not guarantee the accuracy, currency or completeness of any material in the Visa Pricing Estimator.