Americas Service Centre

Transition of the Americas Service Centre to the Global Service Centre

The Americas Service Centre has transitioned to the Department's new Global Service Centre.

The Global Service Centre will handle enquiries relating to Australian visa and citizenship requirements for clients based in the Americas.

Language services will be provided through the Translating and Interpreting Service (TIS), by calling the Global Service Centre and selecting option six.

Contact number

+61 2 6196 0196 (International call cost will apply)

Operating hours

Monday to Friday, 9 am to 5 pm Ottawa time (GMT -4).

From 8 June 2018, the Home Affairs Global Service Centre will extend to 9 am to 5 pm weekdays, in all time zones within the Europe and Americas regions.