TRS applications

How do the apps work?

The mobile and web Tourist Refund Scheme (TRS) applications (apps) allow you to store the information required to lodge a TRS claim in a Quick Response (QR) code generated by the app.

You will still need to attend a TRS facility prior to your departure, with all of your tax invoices in order to lodge your claim. 

Using the apps you can enter:

  • your travel details
  • details of the goods for which you are claiming a refund of goods and services tax (GST) and/or wine equalisation tax, and
  • how you prefer to receive your tax refund.

The information will be stored in a QR code. This QR code is your TRS claim code. You must present it to an officer at the TRS facility on your departure from Australia.

The mobile phone app can only store a maximum of 10 tax invoices and multiple claim codes cannot be generated. Use the web app if you have 11 or more tax invoices and enter your invoices in batches up to 10 and print the QR code for each batch. You will need to present the multiple claim codes at the TRS facility when making your claim.

If you complete the storage of your claim details using an app, you might be able to use a dedicated queue at the TRS facility.

How do I access the apps?

Where can I use the web app?

Currently, TRS claim (QR) codes can be processed at the following international airports:

  • Adelaide
  • Brisbane
  • Cairns
  • Canberra
  • Darwin
  • Gold Coast
  • Melbourne
  • Perth
  • Sydney