Individuals and Travellers


​​​​​For detailed information about planned system maintenance or technical issues including known system errors see System maintenance and technical issues.

Login to ImmiAccount

ImmiAccount is the 'front door' to our online services. It allows you to:

  • apply for a visa or citizenship online
  • access the My Health Declarations service
  • continue a saved online application
  • import a paper application into your ImmiAccount (service available for certain visa subclasses only)
  • attach documents to an online or imported paper application
  • consent to using eMedical and answer medical related questions where required
  • check the progress of an online or imported paper application
  • update application details online
  • access Visa Entitlement Verification Online (VEVO) (organisation accounts only) and LEGENDcom.
  • make a payment for a paper application prior to lodgement, or pay an invoice for a visa
  • make a payment for an ImmiCard.


Accessing ImmiAccount

There are two types of ImmiAccount:

  • Individual: for individual applicants, a family member or friend to apply for a visa or citizenship
  • Organisation: for organisations and agents applying for a visa or citizenship or checking visa entitlements on behalf of others.

Note: LEGENDcom can be accessed through both individual and organisation accounts. This requires the purchase/join of an annual subscription.

You can create an Individual ImmiAccount and get started straight away. Organisations and agents can set up an organisation account or join an existing organisation account and request access to additional services. This access must be approved by an Organisation Account Administrator (OAA) within the nominated organisation and/or the department.

Create an Individual ImmiAccount

To access ImmiAccount and our online services, individuals first need to create an ImmiAccount.​

On the Create an ImmiAccount page you will need to select the Individual radio button. Make sure you complete any mandatory fields. These are all marked with a red asterix (*).

It is important that you provide a valid email address, make a note of your username and password and remember the exact answers you provide to the secret questions that you select. You will need to answer these questions if you forget your password.

Once you have created an account, you can login to ImmiAccount using your username and password.

See the quick reference guide under the help tab for assistance.

Create an Organisation ImmiAccount

Organisations (including registered migration agents, education agents, authorised e-Lodgement users and sponsoring companies) can Create an Organisation ImmiAccount to access the following services:

  • Online Lodgement (including sponsorship, nomination, visa and citizenship applications)
  • Visa Entitlement Verification Online (VEVO) for organisations
  • Organisation Account Administration
  • LEGENDcom.

Available services

Detailed information about the services available in ImmiAccount is outlined below.

Note: The following services are not available in ImmiAccount. They can be accessed using the links below:

Apply for a visa or citizenship online

You can currently lodge the following applications online using your ImmiAccount:

Skilled visa applications:

  • Permanent Employer Sponsored or Nominated visa (subclass 186, 187)
  • Employer Nomination for a Permanent Appointment (subclass 186, 187)
  • Business Innovation and Investment visa (subclass 132, 188, 888)
  • Points Based Skilled Migration visa (subclass 189, 190, 489)
  • Provisional Skilled Regional visa (renewal) (subclass 489)
  • Provisional Skilled Regional visa (subsequent entrant) (subclass 489)
  • General Skilled Migration visa (subclass 476, 485, 887)
  • Temporary Work Skilled visa (primary) (subclass 457)
  • Temporary Work Skilled visa (subsequent entrant) (subclass 457)
  • Temporary Work Skilled visa – Standard Business Sponsorship (subclass 457)
  • Temporary Work Skilled visa – Nomination (subclass 457).

Family visa applications:

  • Migration to Australia by a Partner (subclass 300, 309/100, 820/801)
  • Partner visa - Information for Permanent Stage Processing (subclass 100, 801)
  • Sponsorship for a partner to migrate to Australia.

Temporary visa applications:

  • Temporary Work (Short Stay Specialist) visa (subclass 400)
  • Temporary Work (International Relations) visa (subclass 403)
  • Temporary Activities Sponsorship (subclass 403, 407, 408)
  • Temporary Work and Activity Visas (Subsequent Entrant) (403, 407, 408)
  • Training visa (subclass 407)
  • Temporary Activity visa (subclass 408)
  • First Working Holiday visa (subclass 417)
  • Second Working Holiday visa (subclass 417)
  • Work and Holiday visa (subclass 462)
  • Student Temporary visa (subclass 570, 571, 572, 573, 574, 575)
  • Visitor visa (subclass 600)
  • eVisitor (subclass 651)
  • Tourist Offshore visa (subclass 676) (approved agents only)
  • Maritime Crew visa (subclass 988)
  • Temporary Protection visa (subclass 785)
  • Safe Haven Enterprise visa (subclass 790.

Other applications:

  • Resident Return visa (subclass 155, 157)
  • Protection visa (subclass 866)
  • My Health Declarations
  • Citizenship by conferral
  • Citizenship by descent
  • Bridging visas A, B and C.

See the quick reference guides under the help tab for assistance.

Import paper visa applications

If you have lodged a paper visa application for one of the following subclasses and it is still being processed you might be able to import it into your ImmiAccount:

  • Resident Return visa (subclasses 155 and 157)
  • Temporary Work (Short Stay Activity) visa (subclass 400)
  • Working Holiday visa (subclass 417)
  • Skilled - Recognised Graduate visa (subclass 476)
  • Temporary Graduate visa (subclass 485)
  • Independent ELICOS Sector visa (subclass 570)*
  • Schools Sector visa (subclass 571)*
  • Vocational Education and Training visa (subclass 572)*
  • Higher Education Sector visa (subclass 573)*
  • Postgraduate Research Sector visa (subclass 574)*
  • Non Award Sector visa (subclass 575)*
  • Visitor visa (subclass 600)
  • Protection visa (subclass 866)
  • Temporary Protection visa (subclass 785)
  • Safe Haven Enterprise visa (subclass 790).

* Primary applicant only.

To import your paper application you will need to enter your Application ID, date of birth and a travel document number (ImmiCard, passport or Titre de Voyage number) . The Application ID is recorded in your acknowledgement letter.

Note: If the Application ID begins with 'IRIS', you will not be able to import the application.

Attach documents to your application

It is important that you read the detailed advice on attaching documents to your online or imported paper application before you attach any files in ImmiAccount.

Check the progress of your application

To check the progress of your online or imported paper application, you need to login to your ImmiAccount.

The status of the application is available from the 'My applications summary' screen.

You can find out more information or whether any action is required by you, by expanding the application view and using the 'View details' button. This will open the application details page. This will tell you whether you need to take any action. For example, you might be required to:

  • attach documents to support your application
  • organise health examinations
  • organise biometrics collection
  • provide character assessment details.

You should make sure you have provided all the required information to ensure your application can be finalised as quickly as possible.

For information regarding visa and citizenship application processing times, see our service standards for processing applications.

Please do not contact us to enquire on the status of your application.

Update us

After you have submitted your application you can use the following online forms in ImmiAccount to update your details:

  • Appointment or withdrawal of an authorised recipient (including migration agent)
  • Change of address details
  • Change of email address details
  • Change of passport details
  • Notification of changes in circumstances
  • Notification of incorrect answer(s).

Note: You can use the online 'Change of passport details' form to update your passport number, date of issue/expiry and issue authority/place only. If you need to update your name, date of birth or passport country you must use Form 929 - Change of address and/or passport details (89KB PDF).

These online forms are only available for applications shown in your ImmiAccount.

To access the forms open your application in ImmiAccount and use the 'Update us' link at left of screen.

If you are not able to use an online form, you can still access a range of fillable PDF forms from the 'Related links' section of your application in ImmiAccount which can be completed and attached to an in progress application.

View application correspondence

You can view the following correspondence in ImmiAccount:

  • acknowledgement of application received
  • request for more information/documents
  • biometric request letters
  • grant notifications
  • nomination and sponsorship approval notifications
  • withdrawal of application/nomination/sponsorship.

Correspondence will be sent to the email or postal address nominated in your application.

You will not see correspondence relating to your application in your account if you:

  • selected 'No' to electronic communication
  • made a mistake in your email address
  • used an authorised recipient or agent.

Note: Most email programs now include an automatic spam filter. To ensure you receive all your correspondence from us, check your junk/spam folder and add the domain to your list of trusted and safe senders.

See the quick reference guide under the help tab for assistance.


Before you contact us for any assistance in accessing or using ImmiAccount:

  • check if there are currently any scheduled outages or technical issues from our system maintenance and technical issues page
  • read the support information provided below which will guide you through particular processes in ImmiAccount.

Create and manage your ImmiAccount

The following quick reference guides provide assistance on creating and managing your account.

Create an ImmiAccount (Individuals) (445KB PDF)
Create an ImmiAccount (Organisations) (532KB PDF)

Attach documents to an application in ImmiAccount

The following quick reference guides provide assistance on attaching documents to an application in ImmiAccount.

Attach documents to a visa application (303KB PDF)
Attach documents to a citizenship application (667KB PDF)

Common error messages

Information on common error messages which you might see when using our online systems is available.

Technical support

If you need further assistance with ImmiAccount, use our ImmiAccount Technical Support Form to contact us.

Note: We receive a high volume of queries so before you contact us, make sure you read the information above and use the self-service functions (forgotten username or password) on the ImmiAccount login screen, where applicable.