Service locations

There is no Australian diplomatic mission in Uganda. Our office in Nairobi, Kenya, manages visa and citizenship services for clients in Kenya, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Democratic Republic of Congo (DRC), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Ghana, Mali, Mauritania, Niger, Republic of Congo, Republic of South Sudan, Rwanda, Somalia, Tanzania and Uganda.

It has a Service Delivery Partner (SDP) agreement with TLScontact to provide biometric collection services in Uganda through an Australian Biometric Collection Centre.

Service Delivery Partner - TLScontact



The SDP is contracted by us to provide biometric collection services.

This service incurs a fee in addition to the visa application charge.

The SDP can provide the information you need to utilise these services.

Biometrics Collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.

Street address

Australian Bio​metric Collection Centre
Ground Floor
Block A Victoria Courts
Old Kira Road
Bukoto, Kampala

Counter hours

8.30 am to 4.30 pm Monday to Friday
Note: The Australian Biometric Collection Centre is closed on public holidays.



+27 12 472 3800
8.30 am to 4 pm Monday to Friday

All Refugee and Humanitarian enquiries should be directed to the Australian Visa Office in Nairobi.
Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.


Australian High Commission



This office provides immigration and visa services to clients in Kenya, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Democratic Republic of Congo (DRC), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Ghana, Mali, Mauritania, Niger, Republic of Congo, Republic of South Sudan, Rwanda, Somalia, Tanzania and Uganda.


Street address
Riverside Drive
(400 metres off Chiromo Road)
Postal address
PO Box 39765
Counter hours
By appointment only.
Appointment can be arranged through the Australian Visa Application Centre in Nairobi, or directly with this office by email or phone.
254 20 4277 160
9 am to 11 am Monday to Friday
254 20 4277 189
Electronic contact
Email address:
Additional information

Payment information

Visa applications may be lodged at the Australian Visa Application Centres. Methods of payment accepted at are available on their website.


We accept payments in United States dollars (USD) or Kenyan Shillings. If you are mailing or couriering your application, do not send cash through the post.

Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​

​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​



Applications for Citizenship by Descent can be lodged at this office.​​​​


If you are in Ghana you can lodge your application for Citizenship by Descent at the Australian Visa Application Centre.

​Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory​.


Panel physician


International Organisation for Migration (IOM)
​Medical and Radiology examinations
Street address

Plot 47
Bukoto Crescent Road
Naguru, Kampala

+256 393 000 003
+256 414 344 188
Electronic contact (booking appointments)

Additional information

Dr Gladys Nabwami (female)
Dr Penelope Miremba (female)
Dr Jacob Angulya (male)
Dr Cyprian Twinomujuni (male)
Dr Mukunda Singh Basnet (male)

Police check


Street address

Plot 12, Mabua Road

Postal address

Head of National Bureau of Interpol Uganda
PO Box 34203


256 (414) 500 698
772 345 161
716 345 161

Additional information

Relevant document: ‘Certificate of Good Conduct’.

Residents: Apply in person to the street address above.
You will need to:

  • pay the required fee at the nominated bank, and provide the documents listed
  • go to CID Headquarters to have fingerprints taken. CID will then conduct a manual criminal record check and send the results to Interpol
  • collect the results from Interpol and pay the second fee charge.

Family or friends living in Uganda can apply on your behalf.
You will need to provide all of the documents listed below and pay the required fee through the nominated bank.
Applications made via mail should and include a prepaid, self-addressed return courier voucher. Applications are unlikely to be processed unless the required fee has been paid to a nominated bank in Uganda.


  • A certified copy of your Identity document; foreign nationals are required to provide their passport bio-data page. Refugees are required to produce their registration certificate issued by the Office of the Prime Minister.
  • Fingerprints
  • Two coloured passport sized photos
  • A letter of introduction explaining why the police certificate is being requested (for example: for the purposes of visa application).
  • Certified copies of visa/permits showing the period of legal residence in Uganda.
  • For foreign nationals who reside(d) in Uganda, also provide (if available) a letter from your employer  introducing you and what type of work you did, and where you live(d) in Uganda.

Fees: You are required to pay the fee (Ugs 48,000) to a nominated bank, before having your fingerprints taken. An addition processing fee (Ugs 3,000) must also be made at Interpol when collecting your certificate.