Service locations

Our office in Nairobi manages visa and citizenship services for clients in Kenya, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Democratic Republic of Congo, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Ghana, Mali, Mauritania, Niger, Republic of Congo, South Sudan, Rwanda, Somalia, Tanzania and Uganda.

It has a Service Delivery Partner (SDP) agreement with TLScontact to provide Australian visa lodgement and biometric collection services in several locations through Australian Visa Application Centres.

Service Delivery Partner - TLScontact



The SDP is contracted by us to provide Australian visa application services, including:

  • pre-lodgement enquiries
  • visa application submission
  • biometrics collection.

These services incur a fee in addition to the visa application charge.​

The SDP can provide the information you need to utilise these services.

Biometrics collection

Biometrics are collected from visa applicants in this location.

More information is available on biometrics collection.


Street address

Australian Visa Application Centre
Unit 2, 1st floor
Nine West Building, Ring Road Parklands
Westlands, 00100 Nairobi

Counter hours

​​8.30 am to 3 pm Monday to Friday​


+27 12 472 3800
8.30 am to 4 pm Monday to Friday (Central Africa Time)

Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

Additional information
The Department processing post is Nairobi.

Australian High Commission



This office provides immigration and visa services to clients in Kenya, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Democratic Republic of Congo (DRC), Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Ghana, Mali, Mauritania, Niger, Republic of Congo, Republic of South Sudan, Rwanda, Somalia, Tanzania and Uganda.


Street address
Riverside Drive
(400 metres off Chiromo Road)
Postal address
PO Box 39765
Counter hours
By appointment only.
Appointment can be arranged through the Australian Visa Application Centre in Nairobi, or directly with this office by email or phone.
254 20 4277 160
9 am to 11 am Monday to Friday
254 20 4277 189
Electronic contact
Email address:
Additional information

Payment information

Visa applications may be lodged at the Australian Visa Application Centres. Methods of payment accepted at are available on their website.


We accept payments in United States dollars (USD) or Kenyan Shillings. If you are mailing or couriering your application, do not send cash through the post.

Credit Card​

Payments using credit card will be processed in Australian dollars (AUD). We accept MasterCard, Visa, AMEX, Diners and JCB. When paying by a credit card you may incur a credit card surcharge, banking and currency conversion fees and you will need to accept the risk associated with any currency fluctuations.​​​​​

Prior to lodging your application, you may need to notify your bank of an upcoming foreign credit card transaction. Failure to do so may result in your transaction being declined. Without payment your application is invalid.

Credit card transactions processed in Australian dollars (AUD) are processed in Australia.​​​​​ A credit card surcharge may apply to transactions made using your credit card.

For credit card payments use the Payment Details Form - 1440​.​​​​​

​Making payment in Australia

Fees may be paid​ at any of our offi​ces in Australia. Once the fee has been paid, you will need to provide a copy of the receipt with your application.​​​



Applications for Citizenship by Descent can be lodged at this office.​​​​


If you are in Ghana you can lodge your application for Citizenship by Descent at the Australian Visa Application Centre.

​Applications for Australian citizenship general eligibility and other situations, and applications to resume or renounce (give up) Australian citizenship should be lodged at the Canberra Visa and Citizenship office in Australian Capital Territory​.


Panel physician


International Organization for Migration (IOM) Migration Health Assessment Centre
​Medical and Radiology examinations
Street address

78, United Nations Crescent off UN Avenue
PO Box 55040


Clinic phone numbers:

+254 734 860 686
+254 731 974 031
+254 (20) 722 1000 ext 601, 602, 603, 604, 605, 610

Mobile phone contact numbers:

0722 879 680
0724 256 748
0734 860 707



+254 20 272 2818

Electronic contact
Additional information

To make an appointment you must provide the following documents either in hardcopy (walk-in booking) or in softcopy emailed to the electronic contact above:

  1. Original valid passport’s bio-data page
  2. Your letter which has a HAP ID and file number.

Dr Abena Asante-Quashie (female)
Dr Adan Koropu Tepo (male)
Dr Aggrey Achola (male)
Dr Catherine Boinett (female)
Dr Charles Ngotho Munyiri (male)
Dr Charles Njoroge (male)
Dr Damaris Miriti (female)
Dr Ethel Avuvika (female)
Dr Isaac Mungai (male)
Dr Joel Kiburi (male)
Dr Joseph Kibue (male)
Dr Kenneth Kaminja (male)
Dr Lillian Bunyassi Asuga (female)
Dr Mandeep Chauhan (female)
Dr Marwan Naoum (male)
Dr Myint Naing Zaw Htun (male)
Dr Patricia Muthoni Mburu-Nduhiu (female)
Dr Ruth Teresa Auma Bonyo (female)
Dr Simon Nijru (male)
Dr Vasil Gajdadziev (male)
Dr Yusuf Khalil (male)

Police check


Street address

Kiambu Road, Nairobi

Postal address

Director of Criminal Investigations Department
PO Box 30036

Additional information

Relevant document: ‘Kenya Certificate of Good Conduct’.
Residents provide: National ID card. Passports will only be accepted for applicants who departed Kenya, permanently, prior to turning 18 years of age. Applicants under 18 years are required to provide their birth certificates to support their applications.
Kenyan citizens must apply for their penal clearance though your eCitizen account and present in person to at CID to provide your fingerprints. Certificates will be issued electronically to Kenyan citizens only.
Non-citizen residents provide: - A passport; evidence of legal residence in Kenya and original fingerprints.
Fee: 1000 Kenyan Shillings (Ksh). If applying from outside Kenya, please provide an international money order for 1000Ksh or equivalent made payable to the Director of Criminal Investigation Department.
Note: If you lived in Kenya as a refugee, you can obtain a certificate on presentation of your UNHCR Mandate letter.