This section contains a range of information that will assist first time users in connecting to the Integrated Cargo System (ICS), and will address some of the more common questions raised by clients already connected.
Browser Support Matrix (Customs Connect Facility/Integrated Cargo System)
The Customs Connect Facility (CCF) is the communications gateway for all electronic business transactions to and from the Department. Communications and processing functions are provided for interactive transactions over the internet. To do this you must have the correct Internet Explorer (Web Browser), Java software applications running against the operating software. To confirm that you have the correct combination see the CCF/ICS Browser Support Matrix below.
First time users
There are a number of steps involved in accessing the ICS for the first time. Clients must first decide on a method of communication with the Department.
About Digital Certificates
Clients who intend to communicate electronically with the Department through the ICS must purchase one or more digital certificates.
2016 DIBP Type 3 Public Certificate
Clients who communicate electronically with the Department using EDI messaging must use the Department of Immigration and Border Protection 2016 certificate.
Download the current DIBP Type 3 Certificate:
CCF_Email_DIBP_Gateway20180223 (Zip file)
ICS terms and acronyms
The Department has produced a list of terms and acronyms that clients may come across when using the Integrated Cargo System (ICS) to import or export goods.
ICS Business Continuity Plan (BCP)
In the event of an ICS outage, ICS slow response times, ICS specific issues, and/or client system problems it is critical that industry be able to continue normal daily business with minimal disruption through alternate cargo reporting procedures.
Accessing ICS Information
Information supplied to the Department for clearance of import and export cargo is available to relevant parties on request.