About Us

Make an enquiry

Queries related to visa, citizenship, travel or trade

​Do you have a question regarding visa, citizenship, travel or trade, including bringing goods in and out of Australia? Let us help you find the right answer.

Find the answer to your query by using our webform.

If your query is still unanswered you can contact us by phone, Monday – Friday 8.30am – 4.30pm (AEST) on 131 881 in Australia, except public holidays.

For clients in Western Australia

The department is currently trialling a revised service offer to better assist clients during daylight savings.  From 03 October 2017, services will be available for WA clients from Monday – Friday 7.30am – 3.30pm (AWST) on 131 881 in Australia, except public holidays

If you are outside Australia and want to make an enquiry please contact the relevant Australian Immigration office overseas.

Queries about cargo support

If your query is about cargo support, including cargo clearance and ICS issues, contact us by phone or email.
See Cargo Support

Attend an appointment

If you are required to visit us to attend an appointment: