Before you lodge your application

You can expect us to:

  • direct you to our website for information or send you forms or general information within three working days of your request

We expect you to:

  • attend an office only if you have received a letter inviting you to attend a pre-booked appointment
  • obtain all relevant information and supporting documents so you can lodge a complete application
  • ensure all information you provide in and with your application is truthful and accurate.
Next page: Once you hav​e lodged your application