About Immigration Health

Immigration Health assesses and processes offshore Immigration health examinations.

Immigration Health assists panel members, Australian missions and health services in Australia with information, support and expert advice. It provides a single point of contact for all offshore immigration health related enquiries for panel members and departmental staff.

Established in February 2008, Immigration Health (formerly known as the Health Operations Centre) incorporated the work of the Global Medical Unit (GMU), the Local Clearance Unit (LCU) and the Health Assessment Service (HAS), which included the health undertaking service.

What does Immigration Health do?

Immigration Health is responsible for operational issues related to health and health processing in the department.

More specifically, Immigration Health manages the international panel physician network, including:

  • managing the panel member network jointly with Immigration New Zealand. This includes appointing and removing panel members (physicians and chief radiologists)
  • communicating changes in health processes and policy to panel members
  • producing information newsletters for panel members
  • organising and conducting onsite audit visits to panel clinics
  • organising and facilitating panel training
  • auditing health cases
  • answering procedural and clinical enquiries (Australian cases only) and all enquiries related to eMedical
  • providing advice on Australia specific medical issues to the panel members
  • investigating health related complaints and issues
  • managing the contract with the Australian Migration medical service provider
  • working collaboratively with Five Country Conference (FCC) partners through the Immigration and Refugee Health Working Group (IRHWG) to enhance migrant health security, develop aligned processes for communicable disease control, QA and training to prevent the importation of diseases of public health significance, and deliver savings through collaboratively addressing the significant migration health challenges posed to our governments and societies.

Where is Immigration Health located?

Immigration Health is located in Sydney, Australia.

How do I contact Immigration Health?

Panel Physicians may contact Immigration Health by the web enquiry form, email, fax, or mail. We prefer that you use the panel physician enquiry form available within eMedical.

See: Contact Us

Note: Client queries regarding specific cases should be directed to the Department's relevant case officer or processing centre.

How quickly will Immigration Health respond to my questions?

If Immigration Health is not available to answer your query we will attempt to get back to you within three working days.

What if there is an emergency?

If you have an emergency and Immigration Health is not available you can contact your local departmental office outside of Australia (Embassy/Consulate/High Commission) for help. The local office will assist in contacting an Australian Medical Officer of the Commonwealth (MOC) for advice in emergency situations.

See: Immigration Offices Outside Australia